We performed a comparison between Okta Customer Identity and SAP Customer Identity and Access Management based on real PeerSpot user reviews.
Find out in this report how the two Customer Identity and Access Management (CIAM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution has great multifactor authentication."
"The most valuable feature of this solution for most customers is access management."
"Okta has more when it comes to the policy level. It has distinctive features where you can do a mix and combination to have users access applications for various business cases."
"The end user's ease of use is the most valuable feature."
"It is very seamless."
"We primarily use it to manage the community onboarding and offboarding of users, and it's quite a simple solution for that."
"The most valuable features of Okta Customer Identity are there is no infrastructure cost, integrated, has plenty of documentation, and is user-friendly."
"As far as our security team is concerned, the ease of implementing multifactor authentication is definitely the biggest value for our organization."
"Seamless integration is the most valuable feature. There is a there is some functionality where you could go and be enabled and disable everything, you can do it with no time."
"The most valuable aspect of the product is the provisioning of a lot of SAP systems. It offers automated provisioning."
"I would like to see the provisioning simplified."
"What I'd like to see improved in Okta Customer Identity is the process of exporting users. Currently, it lacks this feature, and you have to use a third-party tool to export users from the group. Exporting users should be very easy, though I did notice that Okta Customer Identity is being upgraded from time to time, and I've been seeing much improvement in it compared to the previous years."
"There is an access request system that is very limited access to the systems available for end-users. The access request should improve in Okta Customer Identity."
"Some limitations in scalability. Each application we work with can be completely different, resulting in highly variable implementation processes."
"The product must be provided for free."
"Okta has a limitation with directory integrations. If you have multiple Active Directory integrations, the user distinguished name (DN) and the manager DN don't get imported properly into the Okta user profile."
"All of the governance functionality and privileged account management could be improved."
"The initial setup could be easier to do."
"The automated provisioning only works well with the SAP products and there are some problems with the non-SAP products. Even if it is SAP, if it is a non-ABAP system, it is a little bit problematic."
"Only component, I would think the database is inbuilt. So you could use only SAP provided the API to extract. And there is one channel I experienced during the data migration, which is which allow us to create the customer or delete the Customer. And it won't allow for any change. The data migration needs improvement."
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Okta Customer Identity is ranked 5th in Customer Identity and Access Management (CIAM) with 13 reviews while SAP Customer Identity and Access Management is ranked 10th in Customer Identity and Access Management (CIAM) with 2 reviews. Okta Customer Identity is rated 8.4, while SAP Customer Identity and Access Management is rated 8.6. The top reviewer of Okta Customer Identity writes "Ability to work with a wide range of applications and security mechanisms". On the other hand, the top reviewer of SAP Customer Identity and Access Management writes "A set of tools that allows you to manage user access to the Fiori apps and specify what users can do and see in the apps". Okta Customer Identity is most compared with Microsoft Entra Verified ID, ForgeRock, Microsoft Entra External ID, Auth0 and Frontegg, whereas SAP Customer Identity and Access Management is most compared with Auth0 and Salesforce Identity. See our Okta Customer Identity vs. SAP Customer Identity and Access Management report.
See our list of best Customer Identity and Access Management (CIAM) vendors.
We monitor all Customer Identity and Access Management (CIAM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
