We performed a comparison between Pega Robotic Process Automation and Tungsten RPA based on real PeerSpot user reviews.
Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."They are leaders in the same industry."
"The most valuable feature of Pega Robotic Process Automation is the technique: you can create a user interface that can interact with a human being for attended robots."
"Its stability has been good."
"It helped cut short the release cycle by almost 40% compared to the previous solution."
"Pega Robotic Process Automation's most valuable feature is that it is robust. Additionally, they have plenty of online documents that are good and Pega Academy is helpful, they are doing a great job. They give training on practical use cases. They take domain use cases, and they are great."
"Using the tool actually ends up teaching you about making workflows more efficient."
"The tech support is highly available and there is plenty of online training available."
"Pega Robotics offers all the required features to build end-to-end process automation like any other similar tools. It's unique development style using data line and control flow line makes it easy to debug through the flow."
"The ability to script information from websites is most valuable. It also seems to be fairly robust and reasonably easy to manage on a server-based deployment. We have a number of robots operating on the central server."
"The product saves time and resources."
"Kofax handles UIs via the browser well. If it's not possible, they have other features like modeling screen scrapes, etc."
"It is stable and scalable."
"The OCR was quite stable and flexible."
"The most valuable feature of Kofax RPA is the simplicity of automating tasks."
"The flexibility to use already-developed components is really good. You can use it for Excel-related operations and other things."
"It is very simple and easy to learn compared to any other RPA tools such as UiPath, Automation Anywhere and Blue Prism."
"Excel connectors need to be improved as there are a few connectors in Excel areas."
"I have faced many scenarios in the business workflow, where a few applications run on the Citrix environment. That could be a critical part of the process without which business won't be able to accept the automation solution. Because of one small bottleneck, you will lose a very good candidate for process automation."
"The OCR capabilities of the solution could be improved."
"In this modern world, in this automation space, if Pega could provide more options that are user-friendly and provide a way to quickly develop an automation solution that is drag-and-drop with a minimal coding approach, then it would be great for automation."
"They have tied the deployment with the Pega BPM product, the robot manager. You need to have the BPM installed."
"The handwritten structured and semi-structured data recognition accuracy is much lower and is an area that definitely needs to improve."
"In Pega, the UI has to be improved because that is the most challenging area that most of our customers ask for because we have to depend on some other React JS or some other tool to bring that kind of UI experience. So, there is a lot of room for improvement in terms of UI and UX."
"There have been some scenarios where the bot was not able to replace some of the controls and could not recognize and personalize the task we wanted to automate."
"RPA technology is constantly changing, and sometimes Kofax lags behind."
"It needs a free training portal for anybody on the internet to use so that they can get an idea of what the possibilities are."
"The product should improve desktop automation, which is hard to configure. It needs to have custom connectors. It is the only advantage that Microsoft Power Platform has over Kofax RPA. It has more than 800 custom connectors."
"The scalability has room for improvement."
"The interface could be better from a usability standpoint."
"We are on version 10.6, and the current version seems to be 11. Kofax is cycling the capabilities of the product very quickly. One of the difficulties has been to actually keep up with the capabilities as they've evolved. On the one hand, it is good that the product is getting better, but on the other hand, it is difficult to implement the best way with a product that is evolving constantly."
"Its documentation is not widely available on the web. They should work on the availability of its documentation. In Automation Anywhere, there is a feature called Discovery Bot that automatically records the process steps and suggests a possible bot. I am not sure if such a feature is available in Kofax. If it is not available, it will be very good to have this feature. "
"Exception handling needs to be improved."
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Pega Robotic Process Automation is ranked 10th in Robotic Process Automation (RPA) with 22 reviews while Tungsten RPA is ranked 12th in Robotic Process Automation (RPA) with 24 reviews. Pega Robotic Process Automation is rated 7.6, while Tungsten RPA is rated 7.4. The top reviewer of Pega Robotic Process Automation writes "Great for UI creation, helpful support services, and reliable". On the other hand, the top reviewer of Tungsten RPA writes "A stable product that provides end-to-end solutions for different business problems". Pega Robotic Process Automation is most compared with UiPath, Blue Prism, Automation Anywhere (AA), Microsoft Power Automate and Pega CRM, whereas Tungsten RPA is most compared with UiPath, Microsoft Power Automate, Blue Prism, Automation Anywhere (AA) and Tungsten TotalAgility. See our Pega Robotic Process Automation vs. Tungsten RPA report.
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We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
