We performed a comparison between PRTG Network Monitor and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"The remote probes are very useful. They allow us to provide a reference across different areas in the network. In trying to localize issues, that's very useful."
"PRTG Network Monitor is a very stable product."
"It is able to satisfy all our requirements in terms of email notifications and specific errors on the devices."
"Technical support has been very helpful so far."
"The solution is very easy to use and the web provides information with ease."
"We can see which fiber links have been used heavily and, if they are used heavily, we can introduce more links to particular buildings or particular areas."
"The email notifications are helpful, and the dashboards are user-friendly for people with little network monitoring knowledge."
"We use the remote probes a lot for our branch offices. Instead of deploying the full instance of PRTG, we'll put a remote probe out there. This simplifies the whole deployment for us."
"ITSI includes a feature called a glass table."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"The glass tables are very helpful."
"The most valuable features are the service analyzer and Glass Tables."
"The solution is easy to scale."
"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"Customers have noted the solution helps streamline incident management."
"The technical support needs improvement."
"The Wi-Fi side needs improvement."
"If PRTG could help me see the bandwidth for each host I have on my network, either for a wireless or a wired network, that would be very helpful."
"When using PRTG Network Monitor it is beneficial if you have prior experience with it, the user interface could improve."
"I would like to have a VM version that can be installed on a cloud such as Azure. We're using Azure, and we're eliminating on-premise servers. It would be helpful to have a PRTG version that can be installed on the Azure cloud."
"I am not sure the solution is giving me all the needed feedback that we need. When something goes off on our IT infrastructure, it does tell me. However, it would be nice if it gave more intuitive information, e.g., the hard drive has gone up by 60 percent in an hour."
"Other monitoring tools that I have used are easier to use."
"I wouldn't mind better categories for the sensors. When I go to add a new sensor for a new device, there are some categories in there already, and they can be filtered out, but there's quite a large pool of sensors... When I want to go in and find something quite specific, I have got to scroll down and scroll down to find what I'm actually looking for,"
"I've encountered a challenge in my functions, particularly in adding and printing."
"I would like the ability to monitor Cisco IRS devices."
"It was an intimidating tool for us to jump into at the beginning."
"The license cost is expensive."
"It would be good if an interface was included in the next release."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
"Splunk ITSI consumes a lot of CPU resources."
"If the product had some prebuilt machine learning features, it would add value to our use cases."
"Splunk ITSI lacks out-of-the-box solutions for enterprise users."
"The end-to-end visibility in Splunk ITSI is limited and has room for improvement."
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PRTG Network Monitor is ranked 5th in Network Monitoring Software with 96 reviews while Splunk ITSI (IT Service Intelligence) is ranked 5th in IT Alerting and Incident Management with 30 reviews. PRTG Network Monitor is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of PRTG Network Monitor writes "It's an all-in-one solution, and net flow is included in the licensing ". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Helps improve our incident response time, and our mean time to resolve, but visibility is limited". PRTG Network Monitor is most compared with Zabbix, Centreon, Nagios XI, SolarWinds NPM and ManageEngine OpManager, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Dynatrace, Grafana, Splunk APM and SolarWinds NPM. See our PRTG Network Monitor vs. Splunk ITSI (IT Service Intelligence) report.
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