We performed a comparison between ServiceNow IT Operations Management and vCloud Director based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"The scalability of ServiceNow is good."
"The asset management tools are very valuable."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"It helps streamline management and processes."
"The solution is very capable and user friendly."
"ServiceNow IT Operations Management is a stable product."
"The compatibility with vSAN and NSX is the greatest feature of vCloud. It also has integration with vROps, which is quite nice."
"The most valuable feature of vCloud Director is its ability to host customers on their own cloud."
"We like the basic operations that we can do with the VM such as restarting, rebooting, creating snapshots, and deleting snapshots."
"We use the infrastructure as a service cloud, that is, we use the features as infrastructure for this. We are not using any platform services."
"The product allows us to add or remove features."
"The most valuable feature of vCloud Director is virtualization."
"We consider it intuitive and user-friendly. It offers a variety of functions for the customer to control the networking, virtual workloads, disk snapshots, and all of vSphere's core features."
"There are various options for scaling and that flexibility is a good option."
"The security policies could be increased."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"I would like more manual issues to have automated report-facing options."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"There are new updates every quarter, so we need to purchase new support deployment services and some new products."
"If you use it for a lot of customers, it is too heavy for this solution."
"The product installation process could be easier for new users as well."
"In version 6.7, compatibility to migrate VMs from a vCenter to vCloud Director had a problem. However, this has been solved in the newest version."
"Database services need to go beyond what they are currently doing."
"Technical support is something that we've had problems with in the past. Across all the VMware solutions we have not always had the best response from support. To be fair a lot of the issues that came up for us have been quite niche but it seems that in terms of release cycles they introduced a lot of bugs and it's a lot of stuff that support generally has to work quite hard on. There have been cases when we've logged critical priority issues and not had responses in time. I think support is something that can be worked on."
"We are having a bit of a problem with vCloud Availability. We know that vRA has a new product, HCX. We would like to know about it, then migrate to the product."
"Initially, the setup was complex."
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ServiceNow IT Operations Management is ranked 9th in Cloud Management with 35 reviews while vCloud Director is ranked 6th in Cloud Management with 62 reviews. ServiceNow IT Operations Management is rated 8.2, while vCloud Director is rated 8.0. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of vCloud Director writes "Offers flexibility of handling workloads and good scalability". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management, whereas vCloud Director is most compared with VMware Aria Automation, Nutanix Cloud Manager (NCM), VMware Aria Operations, Morpheus and IBM Turbonomic. See our ServiceNow IT Operations Management vs. vCloud Director report.
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