We performed a comparison between ServiceNow IT Operations Management and VMware Aria Automation based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I am impressed with the tool's ability to track information in an easy way."
"The way this solution has helped us is that it improved our communication."
"You can improve integrations of the operation with the solution."
"I like the tool's discovery feature."
"The asset management tools are very valuable."
"I like the solution mostly for CMDB discovery."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"We automated many tool deployments with the help of the product, cutting short manual deployments and eliminating the need for human interaction. Its most valuable features include integrating various tools and working with different products using plugins."
"With the advent of the automation, we've been able to give DevOps the ability to spin up environments, give them lease times, and then have it automatically reclaim the environment."
"If you do a deployment for a proof of concept, it is simple."
"Aria Automation gives you the flexibility to deploy tenants with customized blueprints for permissions and policies. Version 7.8 consisted of multiple products, so you had to deploy a lot of virtual machines on one of the servers. Starting from 8.6, VMware consolidated all the components into one Linux appliance. This allows the option to use vRA or DevOps capabilities."
"Our time to deliver a fully unified three-tier app, at the right version, is one-twentieth what it was before. There is no manual intervention. No IP management. It just dramatically simplifies all of our processes."
"We have integrated our CICD pipeline into an automatic catalog request through some API calls. It can request and provision new virtual machines behind the NSX load balancer, straight out of the CIDC pipeline and add those nodes to the load balancer, request SSL certs, do SSL termination at the load balancer so that it's not encrypted behind the scenes, all of which has really been helpful."
"It's quite user friendly. Everyone can use it, even non-technical people. This is good, since we use it to build a self-service portal which even users with not a lot of technical background can use."
"We needed vRA to easily integrate with our hypervisor, orchestration, security (tenant segmentation, PCI), workflows, custom code, and internal monitoring/management tools. Since we didn’t have time to develop our own web front-end during the development sprints, vRA saved considerable time and resource cycles. Its ability to easily integrate with all of the VMware cloud products as well as public cloud providers, like AWS and Azure, out-of-the-box, makes it an even more powerful tool."
"I would like more manual issues to have automated report-facing options."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"Service mapping is pretty limited."
"The security policies could be increased."
"The pricing is high."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"They should concentrate on navigation and service improvements."
"It is not super-intuitive. It does require some skills to understand how to use it. I had no problem, but I had spent a lot of time already learning this product ahead of moving it to an operational status. But as we did so, we had a hard time bringing some people from other groups into the fold, to script and work against this environment. So, the ability to build workflows within that automation needs to be streamlined."
"It has a learning curve."
"It's not cheap."
"The solution could be lighter. As an administrator, I would like to simplify the number of services I need to deploy. They took a significant step in that direction by removing all the Windows dependencies that we had in the past, but there are still a lot of services consuming resources."
"It is too broad scale and complicated. It takes too many clicks to do things."
"I would like to see more out-of-the-box blueprints and workflows for the rest of VMware's products and its portfolio."
"It is not intuitive or user-friendly. It's complicated as heck. We actually hired VMware Professional Services to come in. I understand the newer version, which we're not quite on yet, is easier and that the interface is better. But the product is really a profession unto itself. The user interface could be improved on."
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ServiceNow IT Operations Management is ranked 9th in Cloud Management with 35 reviews while VMware Aria Automation is ranked 1st in Cloud Management with 133 reviews. ServiceNow IT Operations Management is rated 8.2, while VMware Aria Automation is rated 8.0. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of VMware Aria Automation writes "Allows for a lot of orchestration or customization within our environment to suit our customers". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management, whereas VMware Aria Automation is most compared with Red Hat Ansible Automation Platform, VMware Aria Operations, vCloud Director, Morpheus and vCenter Orchestrator. See our ServiceNow IT Operations Management vs. VMware Aria Automation report.
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