We performed a comparison between ServiceNow IT Operations Management and VMware Aria Operations based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"The asset management tools are very valuable."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"The solution is very capable and user friendly."
"Their Event Management is very good."
"It is easy to use and simple to learn."
"It is efficient and easy to manage. We can find what we need from the software's interface."
"For project management and new clients, the What-If Analysis is very good. You can use it for workloads. When you are adding new workloads to your platform, it helps you avoid impacting your production."
"This solution is most definitely scalable. We've already gone back to the drawing board and specifically designed it from the ground up, to be scalable with the size of our environment moving forward."
"It is easy to see when something has gone wrong. We just have to go in and fix it. The reduced time it takes to spot and fix an issue has improved my organization. It saves the amount of resources that we use to fix an incident"
"It gives us a better look into performance, a better look into right-sizing, a better look at possible issues or, more so, trends."
"There are many valuable features. The top feature is historical trending analysis and future workload predictions. There's a workload forecaster/predictor model in there and it's very helpful for capacity planning."
"It has great charts and graphs which provide a high level overview of our environment. Being able to click through those to deep dive, we can easily get to the information that we are looking for."
"The most valuable features are the health tree and the alerts that tell us what's going on from a glance at the dashboard. As far as showing us where the problems are, what's useful is that it gives us suggested solutions to fix them, so that's helpful."
"There is room for improvement in the stability of ServiceNow."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"I would like more manual issues to have automated report-facing options."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"In some respects, the UI is pretty stale. It has been that way from the beginning. Some easier ways to create custom dashboards for management, versus the tech guys, versus administrators, that would be helpful."
"More HTML 5 would also be good. I wish vSphere Client would mirror it. I wish they announced it on day one of 6.7."
"It's complex and not intuitive. It has a long learning process. It can be frustrating trying to get the correct information from it."
"I would like to see multi-cloud support. It would be nice to see analytics not only on-prem but on VMWare Cloud on AWS. I think that's in the roadmap."
"They should make it easier to find those granular things that you're always looking for. You're always running into a situation where you want to use the tool to figure out a problem, but the amount of effort needed to delve into vROps and find the exact metric you're looking for is always so difficult."
"In vCenter 6.7, there are themes. I would like to see that add to vRealize Operations as well."
"You can troubleshoot, you can do all kinds of deep-dives into the issue and find out what the root cause is and everything, but in order to get it fixed, whatever it is (doesn't matter what it is), you need to log into another tool in order to fix it."
"There are some metrics that are not included in the canned set, that we've created. They call them super metrics in the tool, where you create your own metric. But the super metrics are not really reliable. It might be because we didn't create them correctly, although we did have help from VMware. They also don't translate into newer versions like a canned metric would. One of them is a vCPU to pCPU ratio. That's one that is missing, which should be very simple for them to collect."
More ServiceNow IT Operations Management Pricing and Cost Advice →
ServiceNow IT Operations Management is ranked 10th in Cloud Management with 34 reviews while VMware Aria Operations is ranked 2nd in Cloud Management with 360 reviews. ServiceNow IT Operations Management is rated 8.2, while VMware Aria Operations is rated 8.2. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of VMware Aria Operations writes "It has good stability, but the report-generating feature needs improvement". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and Dynatrace, whereas VMware Aria Operations is most compared with VMware Aria Automation, VMware vSphere, IBM Turbonomic, Nutanix Prism and vCenter Orchestrator. See our ServiceNow IT Operations Management vs. VMware Aria Operations report.
See our list of best Cloud Management vendors.
We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.