We performed a comparison between ServiceNow Now Platform and Studio Creatio based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The product's most advantageous feature is platform innovation."
"The level of automation within the platform is great."
"It is a scalable and a stable platform."
"ITOM Discovery is a great feature."
"It is a stable solution...It is a scalable solution."
"Learning materials, such as online courses, are readily available."
"The solution is fast enough for our workflow automations and has integration capability. It aligns with many use cases in our organization and for others we have planned."
"The tool is generally easy to use, making it a very user-friendly product."
"The most valuable features of the solution are its CRM functionality and the fact that it is a no-code solution"
"Studio Creatio is a very good and complete solution. It is very stable, and for customers who need a good response time, in the public cloud, Creatio provides the possibility to have a private server for a high level of transactions and good response time. Their support is great. They are very good, and they know the solution very well. Their response time is also great."
"Creatio also provides us with scalability, performance and agility."
"The most valuable feature of this solution is its simplicity."
"The business process management is definitely the most valuable feature. What Creatio ended up doing with their software solution is giving you the power, in your own hands, in a way that is incredibly intuitive and well-structured."
"It is a low-code platform, that is very intuitive."
"The pre-configured CRM functionalities regarding the accounts management and contact activities is very good. It's easy to develop workflows."
"The most valuable feature of the solution is that it is a low-code and no-code platform."
"The solution doesn't allow users to create custom tables, which would be a big improvement."
"ServiceNow Now Platform wants AI embedded in the product to make it more powerful. Generative AI that will be a part of ServiceNow Now Platform is an area of concern where improvements are required."
"Simplifying the user interface for both users and administrators is key. It is not very intuitive."
"The integration towards other ERP systems could be improved."
"The UI and mobile UI need to be improved."
"ServiceNow Now Platform's technical support needs to improve."
"The solution is very expensive."
"The programming language is currently limited to JavaScript. So I would like to see more programming languages available, especially since they have come up with the machine-learning features. Some more languages would be an additional improvement."
"It appears that at times, our partners might be using Google Translate, resulting in translations lacking context and not being entirely understandable."
"I can have several types of contacts, customers, employees, partners, and so on, and I would like to have a different view for each type of contact in the list view. Currently, there is no way to configure this. This is something I would like Creatio to improve. In this time of COVID, it is very important that all such solutions improve omnichannel communications and omnichannel marketing. Companies need to communicate with customers by using not just the phone number and email but also by using social networks. All companies today need artificial intelligence, machine learning, the internet of things, and social communication."
"They can improve the business rules for defining the type and quantity of the business load. They already seem to be working on this improvement. Integration with the social networks will be very appreciated by the companies. It will be very useful for communication between the company and customers, that is, B to C relationships. Most of the customers or users have smartphones, and they use a lot of social networks. Companies need to stay connected with the customers. They have enabled integration with WhatsApp and Telegram in recent releases, which has been very useful."
"The mobile version of the solution could be improved. It's hard to customize it."
"It does not have the ability to run one single large process."
"Numerous options can make implementation confusing."
"The solution does not allow extensive customization of the UI. I would like to have much more control over the UI when I build a process. Currently on the UI where the fields are placed and the layout is set in place and you cannot change it. Your experience is going to be the same throughout whatever use case that you are building from customer to customer. You can not have much control over how it looks for each customer. This is an area where they can improve on."
"The way bpm's infrastructure works, you can only have one data source on a page. It has to be connected to the object and you're pretty much locked in at that point... If you want to connect anything other than what exists in that object to that object, you're going to have to create a completely new home for it in that object."
ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 36 reviews while Studio Creatio is ranked 23rd in Rapid Application Development Software with 12 reviews. ServiceNow Now Platform is rated 8.6, while Studio Creatio is rated 8.8. The top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". On the other hand, the top reviewer of Studio Creatio writes "Leveraging process automation and advanced tools for streamlined operations". ServiceNow Now Platform is most compared with ServiceNow, Microsoft Power Apps, OpenText AppWorks and Appian, whereas Studio Creatio is most compared with Oracle Visual Builder Cloud Service, Mendix, Microsoft Power Apps and OutSystems. See our ServiceNow Now Platform vs. Studio Creatio report.
See our list of best Rapid Application Development Software vendors and best Low-Code Development Platforms vendors.
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