Microsoft Project Server vs ServiceNow Strategic Portfolio Management comparison

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Executive Summary

We performed a comparison between Microsoft Project Server and ServiceNow Strategic Portfolio Management based on real PeerSpot user reviews.

Find out in this report how the two Project Portfolio Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Microsoft Project Server vs. ServiceNow Strategic Portfolio Management Report (Updated: May 2024).
771,212 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Deliverables List: Most useful to enable meaningful status reporting at an enterprise level.""SharePoint site integration""The most valuable features are the gantt charts. It's easy to use for me.""It is well-established, reliable, and compatible.""This is a scalable solution. It is easy to set up and to add clusters to your environment.""I like the way you can build the schedule by the Don't Start Before or Don't Start After values. You can use it to build your schedule based on how you change your dates. This is how it actually builds the schedule.""It is a scalable solution. We have been able to manage larger scale projects easily using this solution.""The key things are managing interactions, resource allocation, resource-leveling (enterprise) and as a collaborative tool, because we use it across multiple projects at a time."

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"We like the status report feature. It is something really valuable.""The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it.""The program is stable.""As a product, the primary reason we like it is it gets integrated with our ITSM solution so that we don't have to go for an external product for project management like Jira.""The ease of use is the most valuable feature. It's very intuitive to set up.""Everything is valuable. It is tough to choose a particular feature, but project portfolio management along with agile 2.0 are two key product features that I would suggest for services companies like us.""Stable and scalable solution.""The solution offers a lot of opportunities for integrations. We can integrate with Slack, Azure, all the API alternatives, etc. There's a lot of integration modules provided."

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Cons
"Permission management needs improvement.""The solution's desktop version is not compatible with the MacBook.""We are on the on-prem version. The cloud, however, gives more regular updates that we can take advantage of.""There need to be more tutorials available to users.""Project Server could be improved by simplifying how tasks are assigned and reviewed on a daily basis.""I'd like it if we could divide out the project calendars. On one project server, we might follow five projects or more at one time, and we'd like to see all of the items at once so that it becomes a long loop, but one where we can identify different projects in tandem and then focus on which we need to at the time. While I only have visibility into one, I'd like to see several at a time.""Improvements are needed in the technical support process, aiming for a better user experience.""In terms of tech support, it took a long time for them to resolve a ticket."

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"The interface isn't user-friendly.""When we import a really big project with a lot of tasks on it, we face some issues with dependencies. The links between tasks are not working very well. There is definitely room for improvement there. Microsoft Project, in my opinion, is the best option for such a use case.""The solution needs a few things in terms of resource management.""ServiceNow needs to invest more in integration. That's the only thing. It could always extend its portfolio a little bit.""The product does not give us the freedom to capture all the instances, test cases, and evidence.""A major improvement we would like to see is definitely around agile management.""The portfolio management tool is not as good as DevOps or Jira because it requires a Russian site and BitLocker to train users or run projects.""The setup is a bit complex. It depends on the organizational needs, and sometimes, we make customizations based on those needs."

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Pricing and Cost Advice
  • "I think they need more flexibility with licensing, because there are preconceived ideas that don't allow as much flexibility with the various licenses."
  • "The licensing was procured before my involvement."
  • "It has features that cannot be bought by other rivals, so cost does not matter."
  • "It is on the expensive side."
  • "There is a licensing cost."
  • "There is an annual license required for this solution."
  • "I cannot comment on the price as I was not responsible for purchasing the solution."
  • "I'm not quite sure about the licensing costs. We're probably paying somewhere in the neighborhood of about 80,000 to 90,000 a year for our current on-prem because we handle our own licensing. As far as Project Online is concerned, we're still trying to get a good handle on that. It looks like it is going to be in a neighborhood of about 120,000 to 150,000 a year, but we're getting a lot more capability out of it."
  • More Microsoft Project Server Pricing and Cost Advice →

  • "They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
  • "It is a little expensive. We are in Brazil, and for us, it is a little expensive."
  • "The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on."
  • "We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high."
  • "The cost of the solution should not be more than $50,000 annually."
  • "I would rate the cost as five out of ten."
  • "The licensing is based on metrics and is tailored to customer's needs."
  • "I rate the price of ServiceNow Strategic Portfolio Management a seven out of ten."
  • More ServiceNow Strategic Portfolio Management Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The ability to track a project's progress using Microsoft Project Server is the most valuable aspect. It depends, especially when managing multiple projects.
    Top Answer:The solution is very expensive. It is a part of my enterprise database. I am paying a subscription for it. It doesn't cost for hardware but for other tools to use.
    Top Answer:Microsoft is going to integrate the Co-Pilot features into Microsoft Project. The AI feature is an additional feature. It can look at the plan and identify risks early on from any part of your… more »
    Top Answer:We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network… more »
    Top Answer:The solution is expensive. In addition to the standard license cost, we may require specific applications, especially from an orchestration standpoint or additional plugins. Some of these plugins are… more »
    Top Answer:ServiceNow Strategic Portfolio Management must improve its interface, which is not very interactive or user-friendly compared to other tools like Zendesk. The real-time reporting feature doesn't help… more »
    Ranking
    Views
    2,175
    Comparisons
    1,038
    Reviews
    26
    Average Words per Review
    356
    Rating
    7.6
    Views
    2,141
    Comparisons
    1,532
    Reviews
    16
    Average Words per Review
    564
    Rating
    7.9
    Comparisons
    Also Known As
    MS Project Server
    IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
    Learn More
    Overview
    Microsoft Project Server 2013 is a flexible on-premises solution for project portfolio management (PPM) and everyday work. Team members, project participants, and business decision makers can get started, prioritize project portfolio investments and deliver the intended business value from virtually anywhere. Requires SharePoint 2013, sold separately.

    ServiceNow Strategic Portfolio Management is a highly regarded value-added Portfolio Management solution and also a top-ranked Enterprise Agile Planning tool. Strategic Portfolio Management (SPM) relates to the tools and processes that business organizations utilize to manage their usable resources and satisfy calculated business objectives.

    ServiceNow SPM ensures organizations are able to precisely identify and promote the best investment initiatives that accurately match the organizational objectives, which will facilitate that the most profitable outcomes are consistently achieved.

    Enterprise organizations can include the desired various factors of their business processes to include in their unique strategic portfolio. These factors can include but are not limited to employee performance initiatives, product promotions, client services, and more. When assembled together, these factors become integral elements to promote the most effective business process decisions that will ensure appropriate outcomes that align with the organization's overall goals and objectives.

    ServiceNow SPM Best Practices

    • Evaluate and catalog: Organizations should ensure that all stakeholders are aware and in agreement with the organization's goals and objectives, both short and long-term. Additionally, all the elements and components that are needed to accomplish those objectives have been accounted for and are available.
    • Set effective parameters: The organization should set clear parameters to monitor processes and performance to ensure that objectives are being maintained and consistently satisfied.
    • Productivity analysis: Review processes to eliminate redundancies to maintain balance and process alignment so that desired outcomes can be achieved.
    • Continuous process management: ServiceNow SPM provides a single transparent view that includes all processes (pending, ongoing, or completed) and how they align with the overall organizational goals and objectives.

    ServiceNow Strategic Portfolio Management Benefits:

    ServiceNow Strategic Portfolio Management has many valuable benefits. Some of its most valuable benefits include:

    • Big Picture Visualization
    • Improved Decision Making
    • Improved Process Management
    • Seamless Scalability
    • Increased Productivity
    • Improved Efficiency
    • Improved Time Management
    • Better Outcomes
    • Improved Communication
    • Comprehensive Reporting and Tracking
    • Improved Return on Investment


    ServiceNow Strategic Portfolio Management's primary focus is to align business strategy with work. Decision-makers are able to plan, complete and easily track progress across different methodologies and processes. The solution has been developed to ensure that the appropriate activities and processes are being completed in a timely manner to satisfy the organization’s goals consistently and achieve the most profitable outcomes.

    Reviews from Real Users

    “The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance.” Lenny L., Support Engineer at a tech services company

    “The ease of use is the most valuable feature. It's very intuitive to set up. Everything has a logical sequence, and you can see how it all links together. It's a good win for ServiceNow.” Fabrizio M., Head of Business Applications at Bio Products Laboratory Limited

    “The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values.” A Manager at a manufacturing company.

    Sample Customers
    Magnachip, Gwinnett County Schools, CLEAResult, Medbit Oy, Intelbras S.A., ETS, CORE Construction, Keller Foundations
    Proximus, UNT SYSTEM, SAP SuccessFactors
    Top Industries
    REVIEWERS
    Computer Software Company20%
    Manufacturing Company15%
    Comms Service Provider13%
    Financial Services Firm10%
    VISITORS READING REVIEWS
    Computer Software Company14%
    Government12%
    Manufacturing Company9%
    Financial Services Firm7%
    REVIEWERS
    Computer Software Company31%
    Manufacturing Company13%
    Renewables & Environment Company6%
    Financial Services Firm6%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Manufacturing Company11%
    Computer Software Company11%
    Government10%
    Company Size
    REVIEWERS
    Small Business32%
    Midsize Enterprise19%
    Large Enterprise48%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise13%
    Large Enterprise68%
    REVIEWERS
    Small Business25%
    Midsize Enterprise7%
    Large Enterprise68%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise9%
    Large Enterprise75%
    Buyer's Guide
    Microsoft Project Server vs. ServiceNow Strategic Portfolio Management
    May 2024
    Find out what your peers are saying about Microsoft Project Server vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: May 2024.
    771,212 professionals have used our research since 2012.

    Microsoft Project Server is ranked 5th in Project Portfolio Management with 55 reviews while ServiceNow Strategic Portfolio Management is ranked 3rd in Project Portfolio Management with 27 reviews. Microsoft Project Server is rated 7.8, while ServiceNow Strategic Portfolio Management is rated 8.0. The top reviewer of Microsoft Project Server writes "Provides holistic reporting and allows us to keep track of what's going on with projects". On the other hand, the top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". Microsoft Project Server is most compared with Microsoft Project, Planisware, Oracle Primavera Portfolio Management, JIRA Portfolio and Broadcom Clarity , whereas ServiceNow Strategic Portfolio Management is most compared with Microsoft Azure DevOps, Jira, Jira Align, Smartsheet and Broadcom Clarity . See our Microsoft Project Server vs. ServiceNow Strategic Portfolio Management report.

    See our list of best Project Portfolio Management vendors.

    We monitor all Project Portfolio Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.