ServiceNow Strategic Portfolio Management vs Trello comparison

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2,104 views|1,490 comparisons
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Executive Summary

We performed a comparison between ServiceNow Strategic Portfolio Management and Trello based on real PeerSpot user reviews.

Find out in this report how the two Project Portfolio Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed ServiceNow Strategic Portfolio Management vs. Trello Report (Updated: May 2024).
772,679 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Competitive in terms of research""The stability is excellent. ServiceNow is one of the leading platforms when it comes to stability.""The solution is scalable.""The technical support is pretty good. ServiceNow has consistently provided excellent assistance.""You don't need a lot of plugins.""It's a very complete solution.""The most important feature of ServiceNow IT Business Management is flexibility.""The program is stable."

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"The most valuable features of the solution are that it is easy to use and flexible while offering the ease of use of drag-and-drop functionality for each task.""While Nasuni has a learning curve, it becomes user-friendly once mastered.""We found that the solution was available on multiple devices, has a great user experience, is simple to use, and it is available on multiple channels.""The product has a lot of integrations.""The most valuable features of the solution revolve around the mobile version of the product that was easy to use.""The most valuable feature of Trello stems from the fact of how easy it was with it to see large visual aspects, especially when people were getting their workflow in order.""The usability of this solution is its most valuable feature. It offers a great flow of creating a business rule that allows you to just add identifiers and qualifiers.""Trello is quite easy to learn. The features that are available in the current version are enough to do your basic documentation and management."

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Cons
"I would like to see some artificial intelligence incorporated into the management functions.""The price keeps going up, and to remain competitive, it needs to have a competitive edge. I would like to see more of the latest innovations, in terms of AI, ML, and all of the latest cutting-edge technologies, included in the platform.""Dashboard interface is limited functionally and not very user friendly""The interface is cluttered with a lot of names and areas. It may not be user friendly enough for a first timer.""ServiceNow Strategic Portfolio Management must improve its interface, which is not very interactive or user-friendly compared to other tools like Zendesk. The real-time reporting feature doesn't help much in our decision-making process. It's quite complex to use and lacks the rich features needed for visualization. Overall, I find it to be very poor.""The cost could be improved. The solution is quite pricey.""The setup is a bit complex. It depends on the organizational needs, and sometimes, we make customizations based on those needs.""The product comes with little options out of the box."

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"Sometimes the notifications are not updated on iOS.""Sometimes, I find it challenging to manage the checklists.""Although it has many useful features, the one thing I don't like about Trello is that it constantly sends out unimportant notifications.""Trello was a little complicated initially because we didn't know how to use it, create a product backlog, or define the work items.""It would be great if there was a tour for new users to explain how this solution works. Using this solution for the first time can feel complicated.""Pricing can be improved.""I would like to see improvement in onboarding back-office team members.""It would be good if we could update the project status by email without logging into Trello."

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Pricing and Cost Advice
  • "They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
  • "It is a little expensive. We are in Brazil, and for us, it is a little expensive."
  • "The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on."
  • "We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high."
  • "The cost of the solution should not be more than $50,000 annually."
  • "I would rate the cost as five out of ten."
  • "The licensing is based on metrics and is tailored to customer's needs."
  • "I rate the price of ServiceNow Strategic Portfolio Management a seven out of ten."
  • More ServiceNow Strategic Portfolio Management Pricing and Cost Advice →

  • "Maybe it would be better if they offered some extra tiers, so you don't have to go all the way up to the pro level."
  • "I use the free version of Trello, which is sufficient for my day to day use."
  • "I am tinkering with the free version."
  • "The free version of Trello covers all of the bases and all of our needs, so there's no cost involved for us. This is surprising for such a quality platform with no limitations on the key functionalities, though it also has a paid version."
  • "Its pricing is good. It is about $6 per license for what we use, but then there are other plans as well, such as $12 a month. I would rate it a nine out of ten in terms of pricing."
  • "The pricing for this solution is reasonable."
  • "We are currently using the open-source option."
  • "Paying for the solution's license is worth it only if our enterprise or organization can use Trello, integrated with some other solution, and we can have good reports."
  • More Trello Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network… more »
    Top Answer:The solution is expensive. In addition to the standard license cost, we may require specific applications, especially from an orchestration standpoint or additional plugins. Some of these plugins are… more »
    Top Answer:ServiceNow Strategic Portfolio Management must improve its interface, which is not very interactive or user-friendly compared to other tools like Zendesk. The real-time reporting feature doesn't help… more »
    Top Answer:The solution is very user-friendly, where you have everything you need.
    Top Answer:Trello was a little complicated initially because we didn't know how to use it, create a product backlog, or define the work items. The solution could be made easier for new users.
    Ranking
    Views
    2,104
    Comparisons
    1,490
    Reviews
    14
    Average Words per Review
    560
    Rating
    7.9
    Views
    2,213
    Comparisons
    1,196
    Reviews
    28
    Average Words per Review
    414
    Rating
    8.3
    Comparisons
    Also Known As
    IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
    Learn More
    Overview

    ServiceNow Strategic Portfolio Management is a highly regarded value-added Portfolio Management solution and also a top-ranked Enterprise Agile Planning tool. Strategic Portfolio Management (SPM) relates to the tools and processes that business organizations utilize to manage their usable resources and satisfy calculated business objectives.

    ServiceNow SPM ensures organizations are able to precisely identify and promote the best investment initiatives that accurately match the organizational objectives, which will facilitate that the most profitable outcomes are consistently achieved.

    Enterprise organizations can include the desired various factors of their business processes to include in their unique strategic portfolio. These factors can include but are not limited to employee performance initiatives, product promotions, client services, and more. When assembled together, these factors become integral elements to promote the most effective business process decisions that will ensure appropriate outcomes that align with the organization's overall goals and objectives.

    ServiceNow SPM Best Practices

    • Evaluate and catalog: Organizations should ensure that all stakeholders are aware and in agreement with the organization's goals and objectives, both short and long-term. Additionally, all the elements and components that are needed to accomplish those objectives have been accounted for and are available.
    • Set effective parameters: The organization should set clear parameters to monitor processes and performance to ensure that objectives are being maintained and consistently satisfied.
    • Productivity analysis: Review processes to eliminate redundancies to maintain balance and process alignment so that desired outcomes can be achieved.
    • Continuous process management: ServiceNow SPM provides a single transparent view that includes all processes (pending, ongoing, or completed) and how they align with the overall organizational goals and objectives.

    ServiceNow Strategic Portfolio Management Benefits:

    ServiceNow Strategic Portfolio Management has many valuable benefits. Some of its most valuable benefits include:

    • Big Picture Visualization
    • Improved Decision Making
    • Improved Process Management
    • Seamless Scalability
    • Increased Productivity
    • Improved Efficiency
    • Improved Time Management
    • Better Outcomes
    • Improved Communication
    • Comprehensive Reporting and Tracking
    • Improved Return on Investment


    ServiceNow Strategic Portfolio Management's primary focus is to align business strategy with work. Decision-makers are able to plan, complete and easily track progress across different methodologies and processes. The solution has been developed to ensure that the appropriate activities and processes are being completed in a timely manner to satisfy the organization’s goals consistently and achieve the most profitable outcomes.

    Reviews from Real Users

    “The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance.” Lenny L., Support Engineer at a tech services company

    “The ease of use is the most valuable feature. It's very intuitive to set up. Everything has a logical sequence, and you can see how it all links together. It's a good win for ServiceNow.” Fabrizio M., Head of Business Applications at Bio Products Laboratory Limited

    “The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values.” A Manager at a manufacturing company.

    Trello is the visual collaboration tool that creates a shared perspective on any project. Trello’s boards, lists and cards enable you to organize and prioritize your personal and work life in a fun, flexible and rewarding way.

    Sample Customers
    Proximus, UNT SYSTEM, SAP SuccessFactors
    Pixar, Google, PayPal, Kickstarter, National Geographic, Viewbox Holdings
    Top Industries
    REVIEWERS
    Computer Software Company31%
    Manufacturing Company13%
    Renewables & Environment Company6%
    Financial Services Firm6%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Manufacturing Company11%
    Computer Software Company10%
    Government10%
    REVIEWERS
    Computer Software Company25%
    Financial Services Firm15%
    Comms Service Provider15%
    Educational Organization5%
    VISITORS READING REVIEWS
    Educational Organization73%
    Computer Software Company5%
    Healthcare Company4%
    Financial Services Firm3%
    Company Size
    REVIEWERS
    Small Business25%
    Midsize Enterprise7%
    Large Enterprise68%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise9%
    Large Enterprise75%
    REVIEWERS
    Small Business48%
    Midsize Enterprise25%
    Large Enterprise28%
    VISITORS READING REVIEWS
    Small Business7%
    Midsize Enterprise74%
    Large Enterprise20%
    Buyer's Guide
    ServiceNow Strategic Portfolio Management vs. Trello
    May 2024
    Find out what your peers are saying about ServiceNow Strategic Portfolio Management vs. Trello and other solutions. Updated: May 2024.
    772,679 professionals have used our research since 2012.

    ServiceNow Strategic Portfolio Management is ranked 3rd in Project Portfolio Management with 27 reviews while Trello is ranked 7th in Project Management Software with 39 reviews. ServiceNow Strategic Portfolio Management is rated 8.0, while Trello is rated 8.4. The top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". On the other hand, the top reviewer of Trello writes "The solution is easy to set up, extremely stable, and is available on multiple devices". ServiceNow Strategic Portfolio Management is most compared with Microsoft Azure DevOps, Jira, Jira Align, Microsoft Project Server and Smartsheet, whereas Trello is most compared with Asana, Wrike, Jira, monday.com and Broadcom Clarity . See our ServiceNow Strategic Portfolio Management vs. Trello report.

    See our list of best Project Portfolio Management vendors.

    We monitor all Project Portfolio Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.