We performed a comparison between ServiceNow and VMWare Tanzu CloudHealth based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."Flexibility is the most valuable feature of ServiceNow, that is, being able to modify it to do what we need it to do."
"The most impactful feature in our day-to-day operations is the ticket status, which provides crucial visibility into the progress of each resource or incident."
"It allows us to filter the data, create graphs, and get detailed reports."
"One feature of ServiceNow that is important is the workflow engine. From my perspective [as a consultant] the power to be able to structure processes, represent workforce management for organizations, and the visibility provided by the reporting are additional top features."
"I don't have to look through a whole bunch of other incidents that aren't relevant to me. It's very useful in that sense."
"Change management is most valuable."
"You can scale the solution."
"I like ServiceNow's Workspace feature. With Jira, we had to edit a ticket by going into it. We couldn't perform edits from within the project plan. ServiceNow allows you to edit everything from one screen. It's like an Excel spreadsheet, but Jira requires you to drill down into the ticket. ServiceNow is more convenient if you are working on multiple projects and workflows."
"It's stable. For report presentation, it's been fast."
"The most valuable thing I have found is the cost saving recommendations"
"The solution is useful for cloud transparency and visibility in reports and dashboards that I have generated, especially the pre-populated dashboards."
"The pricing is rather competitive right now."
"This solution is fast and very easy to understand, even if you are not a technician."
"The product is easy to use in terms of monitoring all the environments. It works for multiple clouds."
"We are able to create an internal price of the product that we can then sell to clients. We get the cost plan at a good discount and then resell it with a mark up to our enterprise-level clients. This flexibility in pricing is one of the solution's best features."
"The solution is good for cloud cost management."
"The biggest complaint I have is that the ServiceNow search engine is not very robust."
"In an upcoming release, there should be more administration tools."
"There is a need to enhance ticket details visibility on the portal, such as displaying SLA information, which currently requires development effort."
"Their user interface is old-fashioned and outdated, and it can be more friendly for the eye. They can improve the user experience."
"We are struggling with the scheduling part, but it doesn't necessarily mean that it is a ServiceNow issue. It could be the way we have configured it. We don't have it configured in a way where you can schedule a support call with our end users. We are looking for more automation in the box and the chat feature."
"There's always a room for improvement in terms of the ServiceNow UI. For customers, the UI is something that is a continuous improvement."
"The ability to embed help information onto the screens."
"There should be fewer clicks and faster integrations between solutions."
"The Perspectives feature could be better."
"I would like to see better integration from CloudHealth to create easier setup and implementation."
"It would be helpful to have a mobile version or a tablet version, especially for people who are outside of the office."
"They should provide information or tools to tune the cloud resources according to the environment size."
"CloudHealth needs to start building out Turbonomics-types of features that help the customers who are using CloudHealth really understand everything down to the server level, the virtual machine level."
"The export features regarding CSV files and specifically around identifying savings plans have room for improvement, as well as the drill-down features for reservation utilization."
"The performance and accuracy of Cloud Health need to be improved."
"If you are working with the OS you need help and other connectors to get more information."
ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews while VMWare Tanzu CloudHealth is ranked 17th in Cloud Management with 9 reviews. ServiceNow is rated 8.4, while VMWare Tanzu CloudHealth is rated 8.6. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of VMWare Tanzu CloudHealth writes "Useful for Cloud transparency and visability". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo, whereas VMWare Tanzu CloudHealth is most compared with IBM Turbonomic, Azure Cost Management, VMware Aria Operations, Cloudability and ServiceNow IT Operations Management.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
