We performed a comparison between ServiceNow IT Operations Management and VMWare Tanzu CloudHealth based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"Has service mapping, impact management, metric intelligence and health of analytics."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"The solution is very capable and user friendly."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"I am impressed with the tool's ability to track information in an easy way."
"This solution is fast and very easy to understand, even if you are not a technician."
"We are able to create an internal price of the product that we can then sell to clients. We get the cost plan at a good discount and then resell it with a mark up to our enterprise-level clients. This flexibility in pricing is one of the solution's best features."
"The most valuable thing I have found is the cost saving recommendations"
"The solution is useful for cloud transparency and visibility in reports and dashboards that I have generated, especially the pre-populated dashboards."
"It's stable. For report presentation, it's been fast."
"We use dashboards quite heavily, but one of the features that have really stood out is some of the policies we've created to alert us of particular situations."
"The solution is good for cloud cost management."
"The pricing is rather competitive right now."
"There is room for improvement in the stability of ServiceNow."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"The setup and deployment could be simplified, and the pricing could improve."
"The pricing is high."
"CloudHealth needs to start building out Turbonomics-types of features that help the customers who are using CloudHealth really understand everything down to the server level, the virtual machine level."
"The performance and accuracy of Cloud Health need to be improved."
"If you are working with the OS you need help and other connectors to get more information."
"The export features regarding CSV files and specifically around identifying savings plans have room for improvement, as well as the drill-down features for reservation utilization."
"I would like to see better integration from CloudHealth to create easier setup and implementation."
"The solution doesn't offer the best functionality, unfortunately. Some features just simply aren't on offer. The solution needs to offer more product milestones."
"They should provide information or tools to tune the cloud resources according to the environment size."
"It would be helpful to have a mobile version or a tablet version, especially for people who are outside of the office."
More ServiceNow IT Operations Management Pricing and Cost Advice →
ServiceNow IT Operations Management is ranked 9th in Cloud Management with 35 reviews while VMWare Tanzu CloudHealth is ranked 17th in Cloud Management with 9 reviews. ServiceNow IT Operations Management is rated 8.2, while VMWare Tanzu CloudHealth is rated 8.6. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of VMWare Tanzu CloudHealth writes "Useful for Cloud transparency and visability". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management, whereas VMWare Tanzu CloudHealth is most compared with IBM Turbonomic, Azure Cost Management, VMware Aria Operations, Cloudability and AWS Trusted Advisor. See our ServiceNow IT Operations Management vs. VMWare Tanzu CloudHealth report.
See our list of best Cloud Management vendors.
We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
