We performed a comparison between TeamViewer and Zoom based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The implementation process is simple."
"TeamViewer has a good interface."
"It was worth the investment. You can do file transfers and video calls with it. You can do a lot of copy paste stuff. E.g., if I have a file and want to place it on somebody's machine, I can just copy it off of mine and paste it right on their machine. I don't have to put it in a Dropbox account and have them log into it to pull it off. I can do all that right through TeamViewer. When you're looking at the TeamViewer screen, you think you are working on your own machine."
"It is a scalable product."
"I recommend it as a solution for remote disk users."
"There have been a couple of times with the handy remote access feature, where I have been asked for something at eight o'clock on a Thursday evening and it is on my desk machine, but I am driving back to my office. With TeamViewer, I can just stay at my home machine, connect to my work machine, and get the data needed without having to drive back across town."
"Our computers are spread amongst six physical locations. TeamViewer reduces the need to travel to those offices to help staff."
"The most valuable feature has been the ability to give control to others for support purposes."
"It's got a simple, easy-to-understand user interface."
"The product's most valuable features are chat and video streaming."
"Zoom is very easy to set up. You simply download it and use it."
"The most valuable feature is push notifications"
"The ability to share content is a great feature."
"The solution can scale easily."
"The overall quality of Zoom is very good, it performs well. The interface works well."
"The high capacity means that you can have a lot of people in the same meeting. I once attended a meeting with approximately 400 people."
"TeamViewer could be more secure."
"TeamViewer is publicly available and anyone can use it. This is the reason that many organizations do not permit the use of this solution. It is not considered to be secure enough."
"The installation and the update agent could improve."
"Some of the additional features, like the meeting stuff, is making it too cluttered."
"I can use up to three computers, but sometimes I have four. So, it would be nice to have at least four computers."
"One thing I have noticed is that TeamViewer does not work so well when the machine you are trying to connect to remotely is not running the same version as your machine."
"If they could figure out a little better solution for the iOS stuff other than just a screen share, even though it's an Apple thing, and Apple doesn't like to give up control of their devices. If they ever got to that point, and I could manipulate an iPad or iPhone, that would be awesome. Since we have a bunch of iPad users who are struggling with doing different things, it would be nice to be able to just jump on and actually show them, "Here, do this, this, and this." Similar to what we do with the laptops, e.g. for training."
"It needs to have proper authentication. I would like to see in-depth integration with Google and Microsoft products, for example. It would be nice to have a cell phone version as well."
"When a lot of people join a meeting it is not possible to shrink the pictures and show them on a single screen."
"In the next release, I would like to see better security."
"The product's stability is an area of concern where improvements are required since sometimes users get dropped off from meetings."
"I don't know whose product is at fault, however, if you've ever had to go from Zoom to Teams to WebEx, it really messes around with your device settings."
"I would like to see support for transferring files."
"They should consider increasing the time limits for free users."
"It is difficult to see and control whether you're muted or not, so the interface should be improved."
"The cost should be cheaper."
TeamViewer is ranked 3rd in Virtual Meetings with 85 reviews while Zoom is ranked 1st in Virtual Meetings with 201 reviews. TeamViewer is rated 8.6, while Zoom is rated 8.4. The top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". On the other hand, the top reviewer of Zoom writes "Easy to use and provides good video and sound quality". TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and GoToMyPC, whereas Zoom is most compared with Webex, Skype for Business, Cisco TelePresence, Cisco Meeting Server and ON24 Platform. See our TeamViewer vs. Zoom report.
See our list of best Virtual Meetings vendors.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
