SAP S/4HANA Reviews

We are using SAP S4HANA for supply chain management, production planning, and material management. We have connected systems that have intelligent optimization for production planning outside of SAP S4HANA.

I have found the most valuable features are the interface, which is very good for all users, and the database performance is good. Additionally, we have more service APIs to communicate with third-party solutions or systems, such as cloud systems or other participants, than in our last ERP system.

In an upcoming release, it would be beneficial to have more practical intelligence in the system, such as protective maintenance, or artificial intelligence. This would not be too complicated to provide nowadays. If you have a mission learning or artificial intelligence, you have to have it in the cloud and have cooperation between the ERP and the cloud. It is not as good as it could be.

I have been using this solution for approximately four years.

We have had no problems with the stability of this solution.

The scalability of this solution depends on the hardware and the platform you use. If you have fixed hardware, then you need more effort to have scalability. If it is on the cloud, such as Azure, it is a lot easier to scale. The software itself is very practical and scalable.

The technical support is very good between the service levels. 

The installation is straightforward.

We did the implementation ourselves.

The solution is expensive. There are many discussions surrounding the topic of third-party indirect usage of SAP solutions. If you have a third-party system and you have a connection to the SAP system, should this third-party usage qualify as a cost or not. It is very complicated to handle with the SAP organization.

I would recommend those wanting to implement this solution to make sure their internal IT departments are trained well to be able to educate the teams.

I rate SAP S4HANA an eight out of ten.

We are a pre-sales team and I have been working as a consultant for SAP S4HANA.

Most often, we deal with manufacturing CPG customers. We prefer the complete SAP S4HANA Suite, with all of the functionalities, and the use cases are typically everything that is offered from the processes in that suite.

The key modules that I find most valuable are material management (MM), financial accounting and controlling (FICO), and human resources (HR). I am not exposed to all of the core features, but these are the ones that we generally prefer and propose.

The two things that need to be improved are price and customization. These are two dynamic changes that every customer will want.

I have been working with SAP S4HANA for the past year and a half.

Our customers for this solution are mixed in size. We have small-scale, medium-scale, and large-scale customers. The number of users also varies. It can be hundreds or multiple thousands.

I do not have experience with SAP technical support.

We have enough competency in our company that the initial setup is straightforward and we don't face many issues. There may be some complexity but it depends on the configuration.

The deployment model is a mixture of offerings and this choice is based on customer requirements. Sometimes it is a cloud deployment, whereas others are on-premises, and yet in some cases, it is a hybrid model.

We have an in-house team for deployment.

The price of this product is an issue for some customers.

I highly recommend this product for all SAP customers who want to digitize and have a core business suite of applications.

I would rate this solution a seven out of ten.

We have used SAP S4HANA as a complete enterprise resource planning solution for almost every use case you can think of.

One of the most valuable features is the in-memory database.

I have been using this solution for approximately 20 years.

I have found the solution to be stable but it could improve.

The scalability is good.

I rate SAP S4HANA a nine out of ten.

Most of our customer base is particularly interested in the finance area. This aspect of the solution is great. 

The most interesting features from the solution include the look and feel of the user interface. It's very user friendly and easy to navigate.

The performance of the solution is excellent.

The solution isn't lacking any features per se. Clients aren't coming to us and saying "we need this or that."

The cost of the solution is quite high. It needs to be adjusted.

The integration could be better. They have many different kinds of house platforms, and then it becomes complicated to have integration within all of these different systems.

I've been using the solution for five years at this point. It's been a while.

We provide technical support to our clients when they need our assistance.

We have implementation projects that help the customers start from zero all the way up to the latest version that they can use on their own. If they need existing or ongoing help with SAP, we will provide some kind of support model. We support them in case they have any problems or in case they have some version they need to upgrade.

As we are implementing the solution for our clients, the process is pretty straightforward.

Our company typically sets up the product. We implement the solution for our clients on their behalf.

The pricing of the solution is quite high. 

We are not the end customer. We are the implementation providers. We have customers and implement the solution for them and offer support to them while they are using SAP, which is an enterprise solution.

We will support any version from the previous version and also upgrade to the newest version, as per our client's needs. There are all kinds of versions of the solution that we support. We mainly work with the S/4, the core ERP solution, so the core S/4, and also the ECC, the previous version.

A company needs to be aware that it's much more helpful to be knowledgeable in the product before beginning an implementation. If a customer doesn't have experience with SAP, the implementation may be difficult. However, if they have some experience, it is a bit easier to set up everything. A company must also ensure they have in-depth business knowledge when doing a discussion in the booking.

Overall, we've been quite satisfied with the product. I'd rate it nine out of ten. If the solution offered better implementation capabilities and pricing, I'd give it full marks.

Our company analyzes material inventory and then processes the financial accounting which is handled by the system we created using the product.  

The most valuable feature is that the reporting is fast. We can see the results from that in that our commissions come in fast. That is the main advantage.  

This is an integrated system so it is very complex. It is not like Windows or like Microsoft products where you can use Word or you use Excel and it is familiar and easy to use. The interface is something that is very confusing from my point of view. It can and should be simplified. It needs some work on the front end to be more user-friendly and customizable to the user's needs.  

It is not a very good product from the perspective of ease-of-use. Trying to implement it is like you want to prepare some food. You have raw materials like spices in a pile but there is no recipe as to how to mix them. It is a recipe missing the proportion to mix the spices in.  

In the case of S/4HANA, that recipe depends on how the organization requires it to operate. A better result depends upon the implementation partner's decisions in handling the wide range of choices offered by the product. If these decisions are not good, once the product is already developed, you may come to know after years of using it that it was not implemented optimally. Then you end up making customizations and work-arounds because of this initial implementation. That is bad practice. Customization and work-arounds will only lead to more complexity. It is a very big product that can not be understood in a short span of time and implemented quickly. Meticulous planning is ultimately important.  

A lot depends on the implementation partner and if they understand your needs. An implementation partner who rushes in too quickly with a solution can get it wrong and that can cause major problems in the long run.  

We started the implementation of S/4HANA in 2017.  

Any glitches and problems would all depend very strongly on the implementation, predominately. Our integration is very near perfect, but it needs a highly skilled team taking lots of time to understand and maintain it properly. Because implementation is less customized it is better than in most other industries. When it comes to our own industry and our own investment in our industry with our own company stressors, it has to be customized properly.  

One person will not be able to understand and manage all the processes of the modules. That is not practically possible to have that type of skill set. The product needs to be managed by a well-integrated team that can work together and separately with their own responsibility for maintenance and execution.  

Ultimately one person will need to have an in-depth knowledge of how the parts work together to orchestrate the result. All this has to come together at the time of designing. All of the team will be working with some lack of knowledge about the whole of the system or the in-depth knowledge of some other team member's roles. The integration of the team is as important as the integration of the product. 

The scalability of S/4HANA is as good as it can be. The reason that we moved from our old ERP was a lack of scalability. That is exactly the reason. We moved to S/4HANA because we knew the scalability was good.  

We use it company-wide on a daily basis and across multiple websites now. If we need to it is possible to scale up from there in whatever way we need to.  

Our specialized support team does sometimes work with SAP support. The support is good but it may depend on what you can provide. Sometimes we can trace volumes ourselves and we can get the solutions from that. It can often minimize the time it takes to get a solution. Using SAP to provide the solution takes more time. But sometimes we need them to keep moving ahead.  

We were having trouble with our other ERP solution which is a product that has not been very successful outside of Arab countries. That learning experience is why we are in a good position to implement S/4HANA as a better solution.  

The installation setup requires specific knowledge of the system and how it works. I am not from the technical side myself but I know a lot of configuration is required. It is more-or-less complex depending on the scope of how the product will be modeled for use.  

For the installation, we appointed a separate SAP IT partner. Along with that, our entire company was involved with implementing this project.  

It definitely requires maintenance from SAP support as well as our own specialized teams.  

This is an expensive product.  

My recommendation to people considering S/4HANA as an ERP (Enterprise Resource Planning) is to invest in it if they can afford it and need it. But, I strongly recommend that the implementation should be considered very carefully. SAP software is a very capable solution but it is only worth it if you approach it knowing that you will be spending three, four, or five years just to be able to understand it fully. It is not just an investment in capital, it is an investment in learning and time.  

It is definitely a good product. It is costly and needs a quality team for maintaining and integrating the product.  

On a scale from one to ten where one is the worst and ten is the best, I would have a hard time making a rating of SAP S/4HANA that is useful for every user. If someone already has some expertise in ERP expertise, it is different than if they have none. The solution itself can be a ten for one aspect of its function and it can be a three or four in other aspects depending on what the user needs and understands. Cost-wise it can be anything from one to ten depending on the value it provides to the organization investing in it.  

Personally, from the functionality point, I think it is one of the best products. The integration is good and the SAP team helps with their continuous support to help users reap the fruit of their investment in the software system. We took the time to have the knowledge of business and how the product could work for us to make adopting this product a success. In our case, I think the solution is around a seven-and-a-half out of ten.  

S/4HANA BASIS administration and technical architect solutions.

We have implemented for one of the customers and gone live recently, and its greenfield implementation. The customer was very happy as the implementation time took less than 6-8 months.

Easy integration with other tools.

• S/4HANA 1610: We found very less Fiori apps — a few apps not working.
• All module Fiori apps need to be tuned.

We are partners with SAP S4HANA and I'm company director. 

This is a very powerful solution with a user-friendly UI. They provide good documentation.

This is a very costly solution.

I've been using this solution for nearly eight years. 

The solution is stable. 

The solution is highly scalable. 

Nobody can match their customer service, it's very good. 

This is an IT tool so the initial setup is somewhat complex. It's gradually becoming simpler over time and they're developing different tools to simplify implementation and maintenance.

Licensing costs are high.

People are generally wary of SAP products but you can do everything in SAP in a very trouble-free manner. Customers need to be aware that this is a simple and powerful product.  

I rate the solution nine out of 10. 

We use SAP S4HANA for manufacturing and financials because we are a manufacturing firm.

In an upcoming release of SAP S4HANA, chain management should be easier.

I have been using SAP S4HANA for approximately four years.

SAP S4HANA is a stable solution.

I have found scalability difficult to achieve in SAP S4HANA because the license is quite expensive. The hardware requirement is quite high and can require a large investment for scalability.

We have approximately 200 users using the solution in my organization. We do not plan to increase the usage.

We have internal support for SAP S4HANA but for the external technical support, we rarely use it. The system is quite stable and if we do follow the process, it should have no problems. 

The initial configuration of SAP S4HANA is quite difficult. The time it took for the implementation took seven months.

The implementation was done by a partner.

There is an annual license for SAP S4HANA.

I recommend this solution to others.

I rate SAP S4HANA a seven out of ten.