SentinelOne Singularity Complete Reviews

We use it as an Enterprise EDR solution for threat detection, anti-malware, and security investigations.

SentinelOne Singularity Complete has greatly enhanced our security posture. We feel that our endpoints are more secure. We are in the know of what is happening within our company from a security perspective. We are confident in the ability to detect untrue positives. It has also helped us in achieving industry certifications such as SOC 2.

SentinelOne Singularity Complete has absolutely helped reduce our organization's mean time to detect. There has also been an impact on our mean time to respond. With the integrations that we have set up with Splunk and other products, we are able to respond to incidents as soon as they alert us.

We have a couple of integrations with it. They are alright. I am not blown away by its integration capability.

SentinelOne Singularity Complete has not helped reduce alerts. If anything, we create more alerts with it. We are able to fine-tune the product to reduce noise and alerts, but without it, we would not have any alerts. It is the piece of software that provides that alerting capability for us.

SentinelOne Singularity Complete has not helped free up staff. In a way, it creates work for us, but that is the purpose of the product.

The deep visibility and the ability to perform security investigations and assess our endpoint security posture are the most valuable features.

There should be Terraform support for console administration. Dynamic tagging would be also useful. 

The auto-upgrade capability should be improved.

I have been using SentinelOne Singularity Complete for two years at this company. My company has been using it longer than that.

Its stability is pretty good. I like the stability of their agent.

It is extremely scalable.

Their technical support is pretty good. I would rate them an eight out of ten.

Positive

I was not here when they bought this solution, but I know why we bought the tool. We replaced another EDR solution, and then we used it as our enterprise EDR solution for ransomware prevention, threat hunting, and security investigations. We were using CrowdStrike previously. SentinelOne Singularity Complete also saved us money. It is very competitive compared to CrowdStrike.

I have used a couple of EDR solutions. SentinelOne Singularity Complete is less mature than CrowdStrike, but it is definitely one of the top players in the industry.

SentinelOne Singularity Complete has not helped reduce our organizational risk. It is about the same as CrowdStrike in this aspect.

We have it on our laptops and the cloud, so our setup is hybrid. I am in charge of deployment, and it is as simple or complex as any other solution. 

It requires maintenance on our end.

We have a team, but I do most of the work. I am in charge of it.

It is hard to define the ROI. It does not save us money, but it prevents security breaches. In the grand scheme of things, it is definitely worth investing in. 

Its pricing is competitive. 

It has competitive pricing and great support. It is a complete solution.

As a strategic security partner, they collaborate with us quite a bit on our overall posture. They constantly have webinars and education sessions for us to deepen our security knowledge and how to use their product. They have assisted us on various PoCs for different offerings that they have and different services they offer. They help us to understand how each of those components integrates into our overall security posture. We did a PoC of the Ranger functionality.

I would rate SentinelOne Singularity Complete a seven out of ten.

We deploy and manage the product for hundreds of clients.

We are a large global insurance company and we're trying to help proactively find a way for clients not to get breached by ransomware. This product is part of the way we do that.

The range and functionality are great.

The remote script orientation is good. 

The level of vigilance is impressive.

Its ability to interact with other third-party tools has been great for us. It can work through APIs and partners and integrate well.  

The solution's ability to ingest and correlate across other security solutions is helpful. It's been very important in terms of how we will move forward with the product. We're in the process of consolidating security solutions right now. Hopefully, it will help us reduce the use of some tool sets. It's helped us automate more and correlate better by bringing in data sets from different areas or systems so that we get a sense of threats. That's been really critical.

It provides increased visibility through Ranger. We don't need new agents or hardware. The ability to look for and find new devices that come onto the network helps us protect more efficiently.

It's been a great product in a couple of ways from my analysis of working on it. They have a great user interface, for example. It's easy to install and easy to support. It's allowing integration from all the different parts of our business and data points. Then there is the breadth of services that are tied into it. The support infrastructure overall has been great. 

Singularity can correlate with other data and it helps us put an automated lens around everything to reduce the amount of alerts we'll get.

We can scale with the solution and not have to scale more analysts. It helps us be more efficient.

It has already helped reduce the mean time to detect. The mean time to respond has been okay.

It's also helped us save costs. We're able to deploy a standardized solution that's really well-defined and offers very good training. The ability to scale has been wonderful and it's helped reduce the overall cost of the service we provide. 

Singularity helps us reduce organizational risk from a customer perspective. 

I'm able to have my analyst view everything from one console, and we have multiple boxes with them, and we have to log into separate consoles to access each of those one boxes. We really need a more centralized view of all of our environments. 

The MDM functionality and maturity still need improvement.

I've been using the solution for two years. 

I have contacted technical support in the past. They've been very responsive and helped us drive problems to completion. We've had no issues there.

Positive

We were using Carbon Black previously. Singularity has been much better about mean time to detect. It's likely 15% to 20% better by comparison. 

Carbon Black also didn't operate from a place of integrity.

I was involved in the initial setup and found it to be straightforward. I cannot really how long it took to fully deploy.

We handed the setup internally.

The pricing is great. I don't have any issues with it.

I'd rate the solution eight out of ten.

We outsourced the operation to a partner, a supplier, and they have managed those services. If the product does identify some abnormal behavior, our supplier is informed, and our main IT division or group IT division is informed. They correct the machine, and they do whatever they need to do.

Nowadays, there is a lot of malware and various other malicious threats. Our system is an internal system. There might be a firewall there, however, malware can still get through an email. However, this solution is very good at detecting abnormal behavior. They act very fast and quarantine machines well. 

We find that having an endpoint protection solution allows us to adapt and react faster. 

I can put something on my pen drive and get the solution to scan it and see if there are any issues. They can identify and block without affecting any core sections. 

The solution is easy to set up.

It's stable.

The solution works quite well and I don't have many notes for improvement. 

The solution can use up a lot of resources when scanning. It would be ideal if it was lighter. 

We find the initial setup does take some time, as you have to do a lot of whitelisting. We'd like the process to be faster. 

I've used the solution for a while. It's been more than two years. 

The solution is pretty stable. I'd rate it seven out of ten. It's pretty reliable. 

You can scale the solution. However, you do have to pay more to expand as you need to purchase more licenses. At this point, we get additional blocks of licenses when we need them. We do not upgrade one license at a time. 

We have about 5,000 clients on the solution currently.

I do not have much experience with technical support.

We also have Microsoft Defender. They are two different products. We use Defender on our machines and workstations, however, not for endpoint security reasons. 

IT installed the solution on my machine. 

That said, my understanding is the initial setup is not overly complex. At first, however, we had to do some whitelisting. You need to perform a few operations, and we had to reinstall the OS, install a backup, and handle whitelisting. While it takes time, it's not hard. 

I'm not sure of the exact pricing of the solution. That's handled by a different team.

We have an IT department that may look at other options, depending on the use case. They've looked at, for example, Sophos, however, they found SentinelOne to be more suitable for us. 

I'm an end-user and not very technical.

While the solution is cloud-based, there's an on-prem server, and that is for the administration of our nodes. Mainly, the subscription is controlled by the cloud.

I'd rate the solution seven out of ten. Depending on the use case and if it makes sense for the company, I'd recommend the product.

The single agent feature in the modules is valuable.

The solution does not have an application security and control module.

We have been using the solution for two years.

It is a very stable solution.

It is a scalable solution. Everyone is using this solution in our organization, with almost 2000 users. It's mandatory for us to install this EDR solution on all the inputs.

The technical support is good, and I rate it a nine out of ten.

We switched to SentinelOne because Trend Micro was too complex.

The initial setup was straightforward. We use the SaaS model, cloud-based solution, and console on cloud, so it's very straightforward. I rate the setup a 4.8 out of five, and I would give it a five if they added application control.

Pricing is okay and costs almost the same as Trend Micro. We have a partnership with SentinelOne, and it costs about $30 to $35 per user per year.

I rate this solution a ten out of ten. SentinelOne is the next-generation EDR solution. Once it is installed, no action is required from the end user. It's machine learning and AI integrated, and 95% of threats are blocked. It's a great product.

Sentinel One protects our endpoints from malware, viruses, trojans, and other cyber attacks. We outsource the management of Sentinel One to another organization. They monitor for infections at any endpoint on the console and work to determine if it's a false positive or an actual attack.

Most of the time, Sentinel One can automatically identify an attack, and it quarantines the process to block the attack. If Sentinel One can't make that determination on its own, the third-party team will further investigate the suspicious traffic. 

SentinelOne is doing its job and protecting our endpoints from various cyberattacks. Since we implemented the solution, we haven't seen any big cyberattacks get through, which has happened before. Any malware and threats we've seen in the past have been resolved by SentinelOne.

I like that SentinelOne doesn't use a lot of system resources or make the system slow. It also performs a full scan quickly—within two hours. It has an easy-to-use end-user GUI. 

We want more communication about features that we request and when they will be added to the product. For example, they can tell us what is being done about it. part, if that can be shared for the new features. 

We've requested that SentinelOne's agent provide more reporting on the endpoint's OS, system host, modem, and serial number. It's not able to determine this now. If the SentinelOne team can provide us with some updates about whether they're working on it, that would be useful.Also, we'd like SentinelOne to upgrade automatically. It doesn't automatically update the agent if some system has an older version of the SentinelOne. It has to be triggered from the console.

We have been using SentinelOne for a year now.

We've had SentinelOne for a year and haven't faced any major issues, so I would say it is reliable.

SentinelOne is scalable, but we need to purchase additional licenses. We have purchased two licenses for 300 endpoints. The license not only applies to the users but also to some of the servers. We have SentinelOne installed on some of our critical servers. It can be scaled to whatever size we want if we purchase enough licenses.

We haven't contacted SentinelOne support directly. When we need help, we reach out to our service provider. SentinelOne deals with threats when it detects them. If not, the service provider will analyze them. We haven't had issues with them so far. Their service is satisfactory and cost-effective.  

This is the first time we have used endpoint security. We were using an antivirus solution before this. I would say Sentinel One is doing the job perfectly.

Setting up SentinelOne is a pretty straightforward process. We have around 300 systems in our environment. Working with our security service provider and four other colleagues, we completed the deployment 10 to 15. It's worth noting that we were handling our daily tasks, so we weren't working on this the entire time. 

After deployment, we have to scan the endpoint for maintenance and upgrade. We also need to regularly update the endpoint agents from the console. Our security service provider primarily handles upgrades to the console itself. 

We have outsourced this whole thing to a security service provider. They provide complete security services for SentinelOne. They worked with our in-house IT team, and I took the lead. Once I learned the process from them, I could deploy it on a few systems, and they did the rest.

SentinelOne isn't cheap, but it's less expensive than CrowdStrike It's priced competitively. There are no add-ons. We have a Singularity Complete license, which includes everything we need for endpoint protection. 

We compared a few endpoint security solutions, including CrowdStrike before introducing SentinelOne to our organization

I rate SentinelOne eight out of 10. It's a good endpoint security tool, and I wouldn't hesitate to recommend it to others. 

Using SentinelOne isn't part of my daily tasks. My team only uses it when there's a detection, so the tool is only kept as a screenshot or wallpaper and is only used when there's an alert. It doesn't give us many alerts anyway.

My company uses SentinelOne for EDR purposes for alerts, detections, and patch deployment. For example, some clients ask my team to patch multiple devices and apply policies to the devices, so my team updates policies, applies patches, and updates machines per Windows and Mac updates.

My company also uses SentinelOne for EDR detections and investigations, including forensic purposes.

The most valuable feature of SentinelOne is the good graph it provides. It has a specific page where it detects the recent attacks on other machines or the hackers, for example, group APT28 and all. It shows the active group or predators in the market, the tactics the group uses, and the recent attacks the group performed.

My company even asked a particular client to onboard devices on SentinelOne because it's easier to graph the alerts. The tool can provide you with a better graph that shows when the alert started, the process, the challenges, and the parameters of the processes.

SentinelOne also has a knowledge base embedded in it. You have to visit the page to get the details.

I also like that you can see the activities performed for the alerts received from your end. You have a bunch of people working on SentinelOne, and you don't have to worry about not knowing who received and resolved the alerts because you can get information on the activities on the tool. You can view the actions on the alerts and who has taken action. This is a valuable feature of SentinelOne that's not usually provided on the other EDRs because it's unrelated to the investigations. I can see who recently closed or resolved a particular alert on SentinelOne because the name of the person who took action will appear on the activity page.

Another feature I like a lot about SentinelOne that I can't find in other EDR solutions is the AI segregation and categorization of events. You'll be directed to the logon events category if you're looking into logon-related events. If you're looking into network-related events, you'll be directed to another category, the appropriate one. Based on your search, the SentinelOne AI will segregate the results into categories. You can click on the category and view the categories related to your events. The segregated results then make it easier to do the investigations.

An area for improvement in SentinelOne is the search feature. It could be easier. For example, you can select the number of results that will be shown to you, such as two thousand events, and you can even go up to twenty thousand events for the search you've made, but you can't go beyond twenty thousand. You can only receive up to twenty thousand if you find login-related, detection-related, or process creation-related events. That's the limitation in the search feature of SentinelOne, which ruins the task because it isn't enough when you're doing your investigation.

The retention period of the tool also has room for improvement. The retention period is a time when you can patch up the logs, even older ones. Still, on SentinelOne, the retention period is only one week or one week up to twenty-eight days, and that period is insufficient, especially for a security breach. If a security breach occurs within the company, it could be six months to a year, so if you want to view the logs, you cannot go beyond the limit set by SentinelOne.

The retention period of the tool is way less than what other EDR solutions provide. SentinelOne and CrowdStrike come with a shorter retention period, which means you cannot go beyond one month when investigating the logs.

One month is the timeframe of the retention period, and one week is real-time, as scheduled by the vendor. For forensics purposes, the retention period is critical, so what would make SentinelOne better is a more extended retention period that lets you investigate logs. If you want to patch logs, you can directly call or reach out to the vendor who can provide you with the logs. If the vendor has no logs, you won't get the initial alert when the incident starts.

What I want to see from SentinelOne in its next release is a faster search. I also wish that the twenty thousand event limitation be removed.

I've been using SentinelOne for nine to ten months now.

SentinelOne is a stable tool that never crashes. It's a good product.

Its stability is nine out of ten because, at times, the tool lacks robustness when searching. For example, if I want to search, it can take some time based on my ability to search. Searching on SentinelOne can be much faster because, search-wise, it could be a little laggy.

The scalability of SentinelOne is much better than other tools, so it's a ten for me, scalability-wise.

I haven't contacted the technical support for SentinelOne, but many of my colleagues had experience getting SentinelOne support. One case was about the retention period because a client had been compromised and needed more logs from SentinelOne, but the support team couldn't provide more logs as the retention period was too short.

My company chose SentinelOne over other solutions because it's powerful in the areas of detection, flagging for alerts, and logs. The alert creation is stronger in SentinelOne, so my company went with this tool.

The initial setup for SentinelOne was easy, and I manually performed it. It's easy to deploy a device onto SentinelOne. You have to run the agent, and the application, then the tool will be onboarded. It's that easy.

The deployment of SentinelOne hardly took me half an hour. Once you've learned how and executed the agent file on the machine, you'll start getting the logs. You'll test, configure, and collect the right resources and receive the logs.

I implemented SentinelOne, so it's in-house.

As a developer, I have no information on the pricing of SentinelOne.

I'm using SentinelOne, the EDR solution.

SentinelOne is deployed on the cloud, probably the public cloud, though I wonder if it's private or public. It's on the cloud because it has many more features and doesn't use up many resources even when there's a high workload, and as a tool, SentinelOne performs very well. It may be on AWS or Azure, though.

Within the company, twenty people personally use SentinelOne daily.

My company is a partner of SentinelOne, so my team recommends it to clients, especially if clients require more detection and easy onboarding.

I'd tell anyone looking into implementing the tool that it's fun to learn and use. You can use it without needing many clicks to isolate the machine or perform your required activities. One of the best features of SentinelOne is that it has minimal mouse actions. For example, when you click on a machine, you'll get the hyperlink that shows you the machine details, the uptime, when it was first and last seen, the memory, and all the machine details. You get the details in one location, such as the applications installed on the machine, the network-related configurations of the machine, and the machine processes. You won't get as many features from other EDR solutions. You can isolate the machine, repair and update the machine, update the knowledge base and software, and onboard a particular device on SentinelOne. The tool has many more features. It's a good tool.

My rating for SentinelOne is nine out of ten. Still, if the twenty-thousand event limitation is removed, then that's the time I'd give the tool a score of ten because if there's no limit set, then you can get all process details related to your investigation.

The primary use case is as an endpoint detection and response software. Basically, it is an enhanced antivirus, anti-malware, and anti-ransomware solution. It protects from ransomware attacks and other types of cyber attacks. It protects the endpoint from malicious actions.

Protection from cyber attacks is the feature we find the most valuable.

It's a stable product.

We find the solution to be scalable.

Technical support is good. 

The pricing is not too high.

It has a pretty simple user interface and is user-friendly.

They need to improve how we install the software. For the agent of SentinelOne in the endpoint, it's not an automated process. We have to download it and then upload it on the endpoint. That is something that can be made simple. The uploading of the software in the endpoint, if that can be done publicly, would be great. The setup should be available publicly. The agent installation should all be done in the cloud.

I've been using the solution for more than a year.

The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

The solution scales well. You can expand it as needed. 

We are a small organization and have around 200 to 250 people on the solution. 

The management is outsourced, and I find they are doing a very good job. We are satisfied with how we are able to get help if we need it. 

This is the first EDR solution we used. We did not have another solution in place beforehand. We only used basic antivirus software previously.

The initial setup is annoying since you have to download the agent and then upload it to the endpoint. 

For maintenance, basically, I'm the admin for SentinelOne. Also, there is a different organization altogether to whom we have outsourced the management of SentinelOne. They have their own employees. Their particular team would be working for our organization. They are an SoC organization, and they work 24/7 for various clients. We are one of their clients.

The pricing is reasonable. 

I'm not sure of the exact costs, as those are managed by a different team.

I'm a client and end-user. 

The solution is pretty easy to implement and administrate. We have not tried to integrate it with other solutions. While the pricing is reasonable, it's a bit more than typical antivirus software. That said, it has advanced functionalities that make the price worthwhile. Therefore, I would rate it nine out of ten. 

We primarily use the solution for security. It’s for endpoint and response detection.

It is primarily protecting all my servers now, and most of the end users are connected to SharePoint OneDrive and emails, which are already taken care of from Microsoft through endpoint security. I don't have to really worry too much from the end-user point of view. Still, in case if they ever happen to click on any of the phishing emails or malicious files, it will block their computer immediately without even coming through the server level.

It is covering one of my IT audit purposes - not only from the protection of the data and doing security through my network but also addresses most of the compliances from an audit point of view.

It is very effective so far. It has saved us from a couple of ransomware attacks already. I'm very impressed.

They support most of the operating systems that we use - not just Windows or not just prominent versions of Apple or Linux. I have various versions that support almost all the operating systems in the market.

If there is any suspicious activity, they just straight away block the computer from further infection. The moment we call the support, they investigate everything in detail. Only then will they release it - if they find it is okay. During their own verification, they’ll see how it works and will not give access to the IT admin or to me. Only they will enable it when they are sure it is safe. The responsibility is taken off of us and onto them completely.

It is all automated. If any user or any Sentinel client is having an issue, the email alert will come, and we'll have to just look at it.

It's complete and total protection.

I cannot speak to any missing features. It has what we need.

If they can extend their product further on the DLP side of it so that I don't have to have another agent run exclusively for DLP production, that would be ideal.

I’ve been using the solution for a bit more than six months now.

The solution is absolutely stable. There are no bugs or glitches.

I haven't seen all the features. However, I will probably start looking at it since it has saved us from a couple of cyber attacks. Probably I will take a walk-through again from the technical team to understand if there are any further scalable options to implement on my infrastructure.

We are using it for service only right now. However, we have decided to scale up for all the end users.

Support is very good, and their help is immediate.

Positive

I'm still using VDAT on Windows endpoints. We use Defender. Windows is comprehensive as well. Most Windows users with personal PCs have Windows Defender, and it works well. That said, I was not sure and still am not sure how well it will protect the servers if there is any ransomware attack on the network.

It’s very easy to implement the solution. It’s not complex at all. I’d rate it a five out of five in terms of ease of implementation.

For me to implement across eight servers, it took maybe a day. Two days at a maximum.

It’s on the cloud and therefore doesn’t require maintenance.

They did the implementation. However, I installed the agent. Everything and the configuration were already set. They just guided me through how exactly it was set up. They did the walk-through of the complete product, and that's it.

We’ve already seen a 100% ROI even after just a few months. I’d rate it five out of five.

We pay to license every year. However, I’m not sure of the pricing. They might cost $100 each. It’s reasonably priced. I’d rate it four out of five in terms of affordability.

I did compare it to other solutions and found this product to be more compatible with more operating systems.

We are using the latest version of the solution.

I highly recommend the solution to others.

We’re just customers.

I’d rate the solution nine out of ten.