We performed a comparison between Appian and KiSSFLOW based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The tech support is quite good."
"This is the most complete solution of its kind."
"What I found most valuable in Appian is that it lets you drill down on multiple things through the structure of the reporting and UI side. It's also low-code, yet it results in quick deliverables."
"The setup is easy."
"The process models provide self-documenting systems."
"With low-code, we don't need a lot of coding, and then from the plumbing perspective, there is a complete CI/CD pipeline that exists within Appian that can be leveraged for open deployment."
"Process Modeling enables creation of business process workflows. You can create complex business workflows in a visual manner, and it is also easy to debug/monitor."
"SAIL (Self-Assembling Interface Layer), a scripting language provided by Appian. It is the equivalent of JS and CSS. It allows creation of complex UIs which are also responsive. With SAIL, we have a single language for both the UI logic and its appearance. UI components can be built as reusable components and used in multiple UI interfaces."
"Kissflow has reduced the bottleneck around getting approval for certain items in the company."
"The best thing is the no-code part. Even a person without experience with the coding language can easily understand and build the processes."
"I like the forms which help us to get information."
"The user interface is very, very good."
"Kissflow is intuitive and easy to use, and I haven't faced any errors using the solution so far."
"The flexibility and speed in modifying and creating processes are great features. If we have a process in mind, we can usually create it within ten minutes."
"The most valuable feature is APIs. Its integrations are very flexible, allowing developers to connect multiple applications like DocuSign, Salesforce, OpenText, and SEB."
"The best thing about Kissflow is its user-friendliness."
"The tool itself is pretty good, but the main area that we struggled with was the backend. The frontend development is really good, but the backend modeling can be streamlined a little bit. There are good integrations, but tying them through the data layer and then up into the frontend could be improved a little bit. It does read/write on the data source, and you can configure it to just write or just read, but there is a little bit of work involved."
"Sometimes, clients expect us to implement ERP using Appian, which is very complicated. In such cases, I don't believe that Appian is a good tool for that."
"I would like to see more complete university tools. For example, with UiPath, I have had a good experience related to a free course in order to provide some users some different levels of knowledge. This extra training helps users not only use the solution but to develop further within the tool."
"There could be a scope of enhancement for capturing the variety of use cases."
"Occasionally, certain pre-made modules may not be necessary and customers may desire greater customization options. Instead of being limited to pre-designed features, they may prefer a more flexible version that allows for greater customization."
"There are four areas I believe Appian could improve in. The first is a seamless contact center integration. Appian does not have a contact center feature. The second is advanced features in RPA. The third would be chatbot and email bot integration—while Appian comes with chatbot and email bot, it's not as mature as it should be, compared to the competition. The fourth area would be next best action, since there is not much of this sort of feature in Appian. These are all features which competitors' products have, and in a mature manner, whereas Appian lacks on these four areas. I see customers who are moving from Appian to Pega because these features are not in Appian."
"We have clients that want to use Office 365, Microsoft Analytics, and Power Apps. Appian just isn't the same as using something specifically designed to cater to the Microsoft Suite."
"It is also not easy to learn. Training tutorials could be improved."
"Some of the tool's fields only accept certain types of text. The input fields are inflexible."
"The UI, though is pretty friendly and easy to use, can be improved in some aspects."
"If Kissflow can help users to be able to organize the company manuals and information, the blogs, and everything into one resource, that would be awesome."
"Sometimes some notifications don't appear on the mobile app."
"KiSSFLOW needs to improve its integration."
"The integration between forms should be made easier."
"One area where I believe Kissflow can be improved is customization."
"There is a lag in the delay between API calls."
Appian is ranked 4th in Business Process Management (BPM) with 58 reviews while KiSSFLOW is ranked 10th in Business Process Management (BPM) with 12 reviews. Appian is rated 8.4, while KiSSFLOW is rated 8.6. The top reviewer of Appian writes "Low resource consumption, easy setup, and stable". On the other hand, the top reviewer of KiSSFLOW writes "The tool is intuitive to use and, through automation, has been a real time-saver". Appian is most compared with Microsoft Power Apps, Camunda, ServiceNow, OutSystems and Pega BPM, whereas KiSSFLOW is most compared with Microsoft Power Apps, ServiceNow, Camunda, Nintex Process Platform and Bizagi. See our Appian vs. KiSSFLOW report.
See our list of best Business Process Management (BPM) vendors, best Rapid Application Development Software vendors, and best Low-Code Development Platforms vendors.
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