We performed a comparison between KiSSFLOW and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Kissflow has reduced the bottleneck around getting approval for certain items in the company."
"The best thing is the no-code part. Even a person without experience with the coding language can easily understand and build the processes."
"I work in HR and am fond of automation. I like the tool's email automation and integration with Outlook."
"The best thing about Kissflow is its user-friendliness."
"I like the forms which help us to get information."
"The best thing about KiSSFLOW is that we can do virtual approvals."
"The flexibility and speed in modifying and creating processes are great features. If we have a process in mind, we can usually create it within ten minutes."
"The most valuable feature is APIs. Its integrations are very flexible, allowing developers to connect multiple applications like DocuSign, Salesforce, OpenText, and SEB."
"Operations and maintenance costs have been reduced using this solution. We have been able to deliver faster solutions to our customers and track progress using live data."
"ServiceNow is great. You can download the data into Excel and you can basically create reports. It's very flexible."
"I have found the workflows and integration the most valuable in this solution."
"It enables us to meet SLAs, track issues across the environment, and report those issues."
"It provides internal clients with greater transparency about their projects and deliverables."
"It's great for keeping everyone informed in the company - not just IT. Everyone becomes aware of change requests and incidents so the entire company is on the same page."
"The solution integrates well with other products."
"I have found many features that are important and that are easier when compared to Remedy; for example, the Scripted REST APIs and the Flow Designer... The Client scripts are simpler when you compare with Remedy."
"When there are multiple steps or if there's a disconnect when creating the ticket, it could be a problem for the user."
"KiSSFLOW needs to improve its integration."
"If Kissflow can help users to be able to organize the company manuals and information, the blogs, and everything into one resource, that would be awesome."
"The integration between forms should be made easier."
"One area where I believe Kissflow can be improved is customization."
"In future releases, it would be interesting to have a repository or portal within KiSSFLOW where users can interact with the KiSSFLOW community."
"There is room for improvement in terms of stability."
"There is a lag in the delay between API calls."
"One thing I don't care for is the reporting and the way it functions."
"The asset management application could be improved. They have a lot of the infrastructure built, but it does not come with already made compatibility with some of the most popular vendors, such as Cisco and Microsoft. You have to fix it yourself."
"I am interested to see the firm's strategic plans for Artificial Intelligence (AI) and Machine Learning (ML), and how the particular areas it will expand on from its existing investments (that feature, for example, in its ITSM Pro and CSM Pro modules)."
"Licensing costs are very high."
"The solution could improve by being more stable."
"When we are using the solution on mobile phones on their networks the performance is reduced with a delay of approximately 8 seconds. There is less delay using the desktop computers connected to the WiFi or to the network directly."
"HR Service Management is one module that needs a lot of improvement because it's a pretty new module. It was introduced in the last two years. It's becoming more mature day by day, but there is a lot of scope for improvement in that module."
"It's moving at a very fast pace. It is difficult for developers or engineers to keep up with it. That's the only issue."
KiSSFLOW is ranked 14th in Rapid Application Development Software with 12 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. KiSSFLOW is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of KiSSFLOW writes "The tool is intuitive to use and, through automation, has been a real time-saver". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". KiSSFLOW is most compared with Camunda, Microsoft Power Apps, Nintex Process Platform, Appian and OutSystems, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our KiSSFLOW vs. ServiceNow report.
See our list of best Rapid Application Development Software vendors.
We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
