We performed a comparison between ServiceNow and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Easy to implement and consolidate different platforms and users with useful functionalities."
"Data in reports and dashboards are easily accessible."
"The flow designer feature of ServiceNow has had the biggest impact on our productivity because it has helped me reduce manual efforts by creating automation and robotics."
"I really like ServiceNow and all of the features. The way incident management is built is very helpful. You have a lot of options to optimize it, customize it, and automate it. You also have a lot of options for reporting. There are plenty of possibilities to do preference management within your customer CMDB file. These are very useful features, which I missed in BMC Remedy ITSM. ServiceNow is the best ticketing tool I have used so far."
"The solution is stable, scalable and easy to use."
"In my experience, ServiceNow's most valuable feature is its flexibility. If you have a DevOps or development team, you can customize it to meet your specific needs. The tool's dashboard categorizes incidents, making managing it much easier."
"I really like what they've done with their common service data model because now I can make a connection between the business process and technology."
"ServiceNow provides quite good insights about what is happening in the organization."
"It's pretty robust, and it's agentless for the most part. So, you don't need to deploy agents, which makes it a lot easier to stand up."
"It has been stable since deployment."
"ServiceNow Discovery is useful for discovering the servers, like the servers of Windows and Linux, from the client network."
"One of the most valuable features of ServiceNow Discovery is the automated discovery that helps identify dependencies and generates reports."
"We mostly use the solution's ITSM and ITOM capabilities in most workflows."
"Most fields on our forms are auto-filled, reducing manual maintenance for our infrastructure team. Post Discovery implementation there is hardly any maintenance."
"ServiceNow Discovery has played a vital role in improving service visibility through automated IT service management processes, including change and problem management."
"It has given us an understanding of each layer from a server application."
"Its setup is tough. It takes a lot of knowledge and a lot of experience."
"It is annoying that ServiceNow keeps on changing back to Quebec every six months."
"Their user interface is old-fashioned and outdated, and it can be more friendly for the eye. They can improve the user experience."
"It's a little expensive compared to other tools."
"We would like to have an Asset Management and/or Project Management feature enabled in this version and in the IT Service Management edition."
"The challenge with ServiceNow lies in its expansive portfolio of services. It can be complex, and users may find it expensive and challenging to understand. There is a need for a configurator within ServiceNow that guides users on how to utilize the tool effectively. This configurator should provide insights into licensing, team requirements, and the best licensing model based on whether companies prefer ownership or consumption-based models."
"Compared to other products that I have been using, it is not as user-friendly."
"We can't update bulk tickets using a simple query language. Jira lets us update hundreds of tickets with one command. In ServiceNow, you need to select each task separately to close them. The dashboards could also be more user-friendly. Monday.com has better dashboards."
"Its integration with legacy apps is one area for improvement. ServiceNow Discovery offers out-of-the-box reports, and though that's okay, allowing easier report customization would improve the solution."
"Discovery, while a bit pricey, integrates well with other tools and offers a centralized discovery solution. These aspects could be enhanced in the new release."
"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."
"In future releases, I would like to see more AI-oriented enhancements in the solution. It would automate most of the things that we have to do manually write the scripts and go on the teleservice, what to do. So if we have something in place and if we can train the module, then AI would be a good thing."
"ServiceNow Discovery should improve its cloud capabilities."
"The product should improve its customer interface, web interface, and front end. I would like to see the integration of keyboard chat with the solution."
"I feel that credential-less discovery could be improved."
"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."
ServiceNow is ranked 1st in IT Asset Management with 212 reviews while ServiceNow Discovery is ranked 6th in IT Asset Management with 38 reviews. ServiceNow is rated 8.4, while ServiceNow Discovery is rated 8.0. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo, whereas ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, Lansweeper, ScienceLogic and Nagios XI. See our ServiceNow vs. ServiceNow Discovery report.
See our list of best IT Asset Management vendors.
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