We performed a comparison between Acumatica and Microsoft Dynamics CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The way everything integrated well with everything else was most valuable. We had one solution for everything, from the first phone call down to follow-up visits for wholesale callers and for just regular purchases."
"This solution supports multiple branches."
"It integrates well with other Microsoft products."
"It's a good solution for enterprise-level companies."
"The history of engagement with our customers, including all conversations, has been most valuable when using this solution."
"Microsoft Dynamics CRM is a comprehensive solution and is well-integrated into other Microsoft solutions, including ERP solutions. Additionally, it is feature-rich."
"Microsoft Dynamics CRM has the same features as Salesforce CRM, but what I like about the solution is that it's customizable. It's also one of the top-rated CRMs in the market. I also like that the coverage system of Microsoft Dynamics CRM is very, very broad, which means you can do a lot with it versus what you can do with Salesforce CRM."
"We are able to effectively follow up on requests, ensuring all customer issues are resolved in a timely manner. This solution provides a platform where there is visibility of all customer interactions, with efficient follow-up."
"The control that we have of a process and the ability to have everything recorded from the beginning to the end of the process have been the most valuable features."
"It is good for sales and service maintenance. It has various integration tools."
"We should be able to personalize it for the company. There should be more customization of the pages so that they seem more like a company rather than as an outside company. We should be able to change company images and things like that and do this kind of personalization."
"For support, we go through a distributor, and the support we receive from them is much better than what we would from Acumatica directly. When we went to Acumatica support directly, we were not happy with it."
"The solution doesn't have features to break down the structure for multiple people in the project."
"The installation was difficult. I'm not the person that implements the solution. However, to have the solution function in the correct way, the process can be difficult."
"When it comes to any necessary changes or updates, we have issues. It is not very agnostic in terms of working with other platforms. A lot of data transformation had to be done internally in order to send it to various systems."
"It could be less complicated for smaller organizations."
"I am happy with it. If anything, its interface could be improved."
"Microsoft Dynamics CRM would be far superior if it had an analytical dashboard and AI-based systems."
"The mobile side of the product doesn't look that great right now."
"The integration capability with other systems could be improved, particularly the Lead Generation system."
"My company's biggest challenge with Microsoft Dynamics CRM is wanting to market solely to leads without having to create a contact and link the contact to the lead. From a marketing standpoint, there's room for improvement in the lead process of Microsoft Dynamics CRM."
Acumatica is ranked 25th in CRM with 3 reviews while Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews. Acumatica is rated 8.0, while Microsoft Dynamics CRM is rated 7.6. The top reviewer of Acumatica writes "Provided one solution for everything and housed everything for us". On the other hand, the top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". Acumatica is most compared with NetSuite ERP, Oracle Fusion Cloud ERP, HubSpot CRM, SAP S/4HANA Cloud and SAP Business ByDesign, whereas Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com. See our Acumatica vs. Microsoft Dynamics CRM report.
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