We performed a comparison between Acumatica and Zoho CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."This solution supports multiple branches."
"The way everything integrated well with everything else was most valuable. We had one solution for everything, from the first phone call down to follow-up visits for wholesale callers and for just regular purchases."
"It has helped to manage, move forward, and also customize my processes. It has helped me with my sales pipeline, sales process, and performance."
"There are many features that capture customer data."
"The most valuable features include the dashboards, deal tracking, email tracking, notes, managing notes and the ability to manage databases in one place."
"Zoho CRM is very simple and easy to use."
"It is customizable. We have customized the CRM according to our needs."
"The user interface, especially the dashboard, offers good navigation."
"I think the whole pipeline tracking is most useful for us."
"The most valuable solution of Zoho CRM is lead management and analytics. It has a powerful analytics tool."
"We should be able to personalize it for the company. There should be more customization of the pages so that they seem more like a company rather than as an outside company. We should be able to change company images and things like that and do this kind of personalization."
"The solution doesn't have features to break down the structure for multiple people in the project."
"For support, we go through a distributor, and the support we receive from them is much better than what we would from Acumatica directly. When we went to Acumatica support directly, we were not happy with it."
"The solution can improve by having a policy that allows us to integrate with the cloud."
"The support is not quite good."
"The only thing I noticed was that it does not support multi-country operations. In Canada, for example, we do not use the term "state," but rather "province," and we do not use zip codes, but rather "postal codes.""
"Pricing for Zoho CRM could be improved because it is expensive. My company also needs some analytics, so it would be good if Zoho CRM had built-in analytics."
"Zoho CRM’s customer service can be a little difficult to reach sometimes."
"The chatbot feature is not very intelligent and lacks AI capabilities."
"This solution needs a more user-friendly interface."
"The support response time for this solution could be improved."
Acumatica is ranked 26th in CRM with 3 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. Acumatica is rated 8.0, while Zoho CRM is rated 8.0. The top reviewer of Acumatica writes "Provided one solution for everything and housed everything for us". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Acumatica is most compared with NetSuite ERP, Oracle Fusion Cloud ERP, HubSpot CRM, Microsoft Dynamics CRM and SAP S/4HANA Cloud, whereas Zoho CRM is most compared with SAP CRM, monday.com, Bitrix24, Microsoft Dynamics CRM and LeadSquared. See our Acumatica vs. Zoho CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
