We performed a comparison between Automation Anywhere (AA) and Pega Robotic Process Automation based on real PeerSpot user reviews.
Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"We've had many sit-down conversations with the Automation Anywhere team when we were testing out the document automation. We gave them feedback about potential enhancements, so when we launched our most recent document automation use case, the capabilities were already there. We didn't need to come up with a workaround or put the project on hold because the things we needed were unavailable. That commitment to customer success stands out because they know that without us, the product won't succeed."
"It eliminates redundant work from our offshore team to free up FTEs."
"In our fund management and fund reconciliation process, we had a lot of headcount. Automation has significantly reduced our FTE count, investing that IT personnel into other work. Also, the quality of the work has slightly improved."
"The ability to create automation itself is a benefit that reduces human error and enhances efficiency. Technical support is unsurpassed."
"Automation Anywhere has improved our company a lot. The SLA of some tasks that we need to deliver to some clients has improved greatly."
"The most valuable feature is the ability to transform data into clusters."
"There is one user registration process in one application where there is no API which has been published by that framework. This is a very proprietary in one application by a third-party. So, there was a help desk, and whenever a call went to the help desk, they had a front-end where they created these user registrations. Now, this is completely automated for all employees who are onboarded. We receive the data, it is put it into Excel, and from Excel, it will update it into the particular tool where the registration happens."
"The most valuable feature is the conversion of PDF Invoices to CSV and to PDF Boxes."
"Pega Robotic Process Automation's most valuable feature is that it is robust. Additionally, they have plenty of online documents that are good and Pega Academy is helpful, they are doing a great job. They give training on practical use cases. They take domain use cases, and they are great."
"User-friendly, easy to understand and has many features including the ability to track."
"Pega is very mature. It's very old. They have grown with time, and they have learned. Other robotic process automation solutions are basically focused on only doing the automation, whereas Pega also gives you a workflow system so that you can create a workflow."
"The most valuable features are the loops to lookup tables to read the data."
"It is a good and matured solution."
"The solution's ability to create adapters quickly is its most valuable feature."
"The workflow system is very intuitive."
"If you want to make any kind of base automation, you can easily code exactly what you want."
"Support is not very satisfactory."
"I am currently on 11.3.4.2 and the analytics feature of AA, Bot Insights, needs improvement. It is not easy to implement. It is not intuitive for the developer as you have to mark variables for analytics."
"We have some ERPs tools which are not compatible with Automation Anywhere because they are legacy systems. We find that Automation Anywhere does not work with these at times. Just enabling the usability of Automation Anywhere on some of these legacy ERPs would help us, as we struggle regularly with this issue."
"There is room for improvement in terms of costs and procurement considerations."
"The Excel command has some limitations that they are working on."
"It has been challenging integrating Automation Anywhere with other solutions, due to all of the controls, as we are a bank."
"I would like to see them expand the service catalog with RCA add-ons to the current RPA package."
"Our users would like more online community forums where they can exchange information. I would also like a better way to monitor and manage all the automations we have running within our systems because our CoE governance must be robust so we are always aware of what's happening."
"Pega Robotic Process Automation scalability is too low."
"Pega Robotic Process Automation can improve the OGR area. You don't have a feature to read documents in computer voices."
"I feel like it doesn't get updated frequently enough. There aren't a lot of new features or a clear roadmap for future improvements."
"You cannot use a two-dimensional array to read the data."
"I have faced many scenarios in the business workflow, where a few applications run on the Citrix environment. That could be a critical part of the process without which business won't be able to accept the automation solution. Because of one small bottleneck, you will lose a very good candidate for process automation."
"The new players such as UiPath and ABBYY are moving very quickly, but Pega is not. I'd definitely like to see Pega doing a few more interesting things on the AI or machine learning front so that we can use the platform for multiple things."
"Rule versioning and deployment to enable parallel development could still be improved"
"The handwritten structured and semi-structured data recognition accuracy is much lower and is an area that definitely needs to improve."
More Pega Robotic Process Automation Pricing and Cost Advice →
Automation Anywhere (AA) is ranked 3rd in Robotic Process Automation (RPA) with 485 reviews while Pega Robotic Process Automation is ranked 9th in Robotic Process Automation (RPA) with 22 reviews. Automation Anywhere (AA) is rated 8.4, while Pega Robotic Process Automation is rated 7.6. The top reviewer of Automation Anywhere (AA) writes "Automation Co-Pilot enables us to present details from CRM for business management on one page". On the other hand, the top reviewer of Pega Robotic Process Automation writes "Great for UI creation, helpful support services, and reliable". Automation Anywhere (AA) is most compared with Microsoft Power Automate, UiPath, Blue Prism, IBM Robotic Process Automation (RPA) and Selenium HQ, whereas Pega Robotic Process Automation is most compared with UiPath, Blue Prism, Microsoft Power Automate, Pega CRM and WorkFusion. See our Automation Anywhere (AA) vs. Pega Robotic Process Automation report.
See our list of best Robotic Process Automation (RPA) vendors.
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