We compared Avanan and TitanHQ SpamTitan across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Avanan is highly praised for its customizability as well as its consistent advancements in artificial intelligence and machine learning. TitanHQ SpamTitan offers a user-friendly interface, detailed reporting, and multi-layered security with advanced features like rate limiting, user-managed allow/block lists, and geo-blocking.
Room for Improvement: Avanan can enhance its alert clearance speed, decrease false positives, and improve scanning and backup options. TitanHQ SpamTitan users want a lower false positive rate and enhancing logging features.
Service and Support: Avanan's customer service is consistently commended for its exceptional quality, efficiency, and expertise. TitanHQ SpamTitan's customer service and support are commended for their responsiveness and ability to explain things in simple terms.
Ease of Deployment: Users like Avanan's trouble-free setup and easy updates. The feedback on the initial setup of TitanHQ SpamTitan is mixed. Some users found it challenging and noted the lack of a proper onboarding procedure.
Pricing: Avanan offers affordable, transparent SaaS-based pricing. Users find it cost-effective, particularly for small and medium-sized enterprises. Users appreciate SpamTitan’s cost-effectiveness and flexibility. They find the licensing agreement seamless and accommodating.
ROI: Avanan has consistently provided positive results by enhancing email network security and contributing to revenue growth. TitanHQ SpamTitan is highly regarded for its ability to save time and costs, boost profitability, enhance security, and improve productivity. It effectively combats spam, phishing emails, and viruses
Comparison Results: Avanan is praised for its ease of implementation, adaptability, and cost-effectiveness. Users say Avanan could improve by reducing false positives and providing better documentation. SpamTitan's most valuable features include its user interface, layered security, and reporting. Users suggest improvements to SpamTitan's logging and false positive rates.
"Safe attachments, safe links, policies, and the ability to protect from zero-day threats are the most valuable features."
"Since we have started using the solution, there have been fewer compromises."
"The product is not resource-intensive."
"Defender enables us to secure all 365-related activity from a single place. It gives us visibility into everything happening in Outlook, protecting us against phishing and other email-based threats. Defender helps us detect any suspicious behaviors."
"I like its investigation capabilities, as that is what is most important to me. It is fairly simple with a user-friendly interface."
"Microsoft Defender for Office 365's most valuable features are safe attachments and safe links."
"It also gives the vulnerability status according to the versions you have selected. Let's say you have Google Chrome. It mentions the versions it has, and it updates. Within two hours of an update, it is reflected in the dashboard. That's really nice to have."
"The good part is that you don't have to configure it, which is very convenient."
"When we don't understand some functionalities, the customer support staff responds fast to our calls and provides immediate action."
"Email encryption enhances end to end security of any data before it passes through the networking system."
"Email Attachment Protection detects any insecure files and quickly blocks them to prevent the spread of viruses to other secure documents."
"Easy to use for non-technical users."
"The integration with all our existing and new applications is great."
"The program has reduced the dangers related to phishing, malware, ransomware, and other vulnerabilities."
"I like Avanan's SmartDLP module. It's seamless, and the administrative overhead is low. We aren't a very sophisticated operation. We just want to reduce our exposure, so we find ThreatCloud helpful. Avanan's acquisition by Check Point was beneficial for them."
"It can detect corrupted files and filters out documents with viruses."
"The digest and the quarantine are the most valuable features. I can go into the quarantine and see everything that was quarantined. On an individual basis, you can easily whitelist an email or address coming in, if needed."
"It filters some of the spam."
"SpamTitan has made it easier to manage spam. When other solutions I've used quarantined something, an admin had to manually find and release it. With SpamTitan, the end-user can monitor it themselves and release their own quarantined items. It's faster and less work."
"The overall intuitiveness is really good. We have been able to run reports, set up quarantine emails, and integrate with our Exchange server. That has all been extremely straightforward."
"The encryption feature seems to be the most useful. We didn't have a convenient option for it previously, and having the capability to encrypt from within the message nearly seamlessly is a benefit to us."
"The most valuable feature is the Link Lock, which prevents our users from clicking on links that haven't been verified."
"They have something called Pattern Filtering, which has been a godsend... For example, if I don't want any email to ever come through that has the term "hot dog" in it, whether it be in the subject, the title, or anywhere else, I can immediately block such emails, company-wide. That has saved me so much time."
"It is a very easy product to use. There is one interface that services all our clients' health. Once learning the interface, we don't have to learn another one for each client. It is the same interface, which is valuable. Therefore, we find the single interface the most valuable since I have a very small team. I don't have one or two people dedicated to just SpamTitan. We all need to learn the interface and be fluent in it. So, having a unified single interface is a big deal for us. I don't have to teach my people five different interfaces in order to be managing a product. They use one interface for all our clients. It is a single pane of glass, which is huge for us."
"Configuration requires going to a lot of places rather than just accessing one tab."
"The only thing they should improve is the licensing model. They should stop changing it. A year ago, the five features I mentioned were included in one product. Now, three of them are bundled into one product, and you have to pay extra for the other two. I don't mind paying extra, but I don't want them to change it every year or every six months. I need to know what I'm looking at and not worry about it next year."
"Microsoft sometimes has downtime, and we'll get several incidents coming in back to back. We have a huge backlog of notifications, many of which may be false positives. However, there might be serious alerts, so we can't risk dismissing all of them at once."
"You should be able to deploy Defender for every subscription without the need to add servers."
"The product must provide better malware detection."
"There needs to be an improvement in integrating the product to work across multiple operating systems, and to have better support for non-Microsoft file types."
"This product's effectiveness could be improved, in terms of detecting unwanted spam or even malware between the emails, compared to other products."
"The visibility for the weaknesses in the system and unauthorized access can be improved."
"It should reduce the amount of time needed for thorough scanning."
"The cost can be reviewed to enable SMEs to acquire it and enjoy great security features."
"When sending bulky emails, the system slows down and takes a long time before it responds effectively to our requests."
"The overall user interface is not attractive. It needs some improvement."
"Avanan doesn't cover certain tool segments."
"The user experience must be improved."
"Familiarization with performance for new teams may take a long time."
"In Avanan, the email channel is one of the channels where data leakage happens, and they need to consider it from a DLP perspective."
"They could improve on the color of the interface."
"The quarantine email message that users get on a scheduled basis is something users generally don't pay attention to, like every other communication they get from IT. The formatting of the quarantined email report that goes to the users on a regular basis is a little confusing for them. That could be improved."
"The admin user interface is very granular. Anyone who is in IT can relate to the statement: "With anything granular, there is going to be a little bit of complexity." It can be difficult, on a layer-by-layer basis, to wrap your head around it. Because the administration interface is so granular, some of the categories and some of the settings end up in really odd places. It's hard to figure out where a certain setting is sometimes."
"They can increase some of the reporting around user logins. In order for us to make that determination, we have to pull down reports. They could make it a bit easier."
"Emails from companies we work with often get flagged, and I have to go in and release them. For example, I made a hotel reservation today from Marriott that got blocked. I'm sure hotels spam people, but I wish there was a way to know that the email was to confirm my reservation and for it to allow that through."
"They need to keep up with the latest technology and add new features as they arise, e.g., artificial intelligence, new and improved updated lists, or new ways of tracking spam. They need to just keep up so the product is effective. Because, if all of a sudden viruses or spam starts getting through, then we might have to look at something else. However, so far, it has kept up and done a great job. So, we are happy."
"The SpamTitan user interface is not amazing, but I don't mind it. I know they are releasing a new one soon. I have seen it and it looks a lot better. That has been an area that needs improvement."
"There was a situation in which I needed to change the cloud server. From SpamTitan, I had to specify which server we were on for the integration into Office 365 and I actually only found that out because there was a problem. It would have been better if they had advised us of that first."
More Microsoft Defender for Office 365 Pricing and Cost Advice →
Avanan is ranked 6th in Email Security with 21 reviews while TitanHQ SpamTitan is ranked 4th in Email Security with 77 reviews. Avanan is rated 9.2, while TitanHQ SpamTitan is rated 9.0. The top reviewer of Avanan writes "We've noticed a significant decline from people accidentally or intentionally clicking on things". On the other hand, the top reviewer of TitanHQ SpamTitan writes "Has the ability to easily see what was blocked, enabling users to restore emails they were expecting with the click of a button". Avanan is most compared with Check Point Harmony Email & Collaboration, IRONSCALES, Abnormal Security, Perception Point Advanced Email Security and Proofpoint Email Protection, whereas TitanHQ SpamTitan is most compared with Barracuda Email Protection, Fortinet FortiMail, Microsoft Exchange Online Protection (EOP), Sophos Email and Trend Micro Email Security. See our Avanan vs. TitanHQ SpamTitan report.
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We monitor all Email Security reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
