Azure Monitor vs Splunk ITSI (IT Service Intelligence) comparison

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19,277 views|16,430 comparisons
88% willing to recommend
Splunk Logo
1,994 views|1,339 comparisons
96% willing to recommend
Comparison Buyer's Guide
Executive Summary
Updated on Jun 28, 2023

We performed a comparison between Azure Monitor and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.

  • Ease of Deployment: Azure Monitor's setup can be complex and time-consuming, while Splunk ITSI's setup is generally straightforward and easy to implement.
  • Features: Azure Monitor is highly customizable and integrates well with Microsoft technologies, making it a great choice for troubleshooting. On the other hand, Splunk ITSI offers automated dashboarding, correlation search features, and ease of integration with DLP, making it a powerful tool for managing ingested data.
  • Pricing: Azure Monitor charges based on log file sizing and offers pay-as-you-go pricing, while Splunk ITSI is considered to have higher pricing but is considered fair based on the amount of data used. Splunk ITSI also has good support service and 24/7 customer support, while Azure Monitor's pricing is dependent on the user's needs.
  • Service and Support: Azure Monitor's customer support is efficient and prompt, while Splunk ITSI's support quality is inconsistent and can lead to slow response times and upgrade-related issues.
  • ROI: Azure Monitor was praised for its low price and good ROI. On the other hand, Splunk ITSI was noted to significantly reduce costs with DB Connect, which makes it difficult to compare to Azure Monitor.

Comparison Results: Azure Monitor is a cost-effective and user-friendly option for developers looking to monitor cloud resources and integrate with Visual Studio, according to user reviews. It is preferred over Splunk ITSI due to its lower cost, ease of configuration and maintenance, and strong integration with other Microsoft technologies. Splunk ITSI is praised for its powerful functionality and ease of use, but is considered more expensive and lacks out-of-the-box solutions for enterprise users.

To learn more, read our detailed Azure Monitor vs. Splunk ITSI (IT Service Intelligence) Report (Updated: May 2024).
770,428 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Good load and metrics gathering and very good analysis.""The solution has tons of valuable features.""Recently, they have improved their integration with other resources, so we get even more robust data.""Azure Monitor is a very easy-to-use product in the cloud environment.""The most valuable features of Azure Monitor are the login analytics workspace and we can write any kind of custom queries in order to receive the data that is inserted into the login analytics workspace, diagnostic settings, et cetera.""We like this searchability and availability of the data.""In the last company where I worked about a year ago, it looked very simple.""The most valuable feature is that it ensures our servers are up."

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"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered.""The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes.""ITSI includes a feature called a glass table.""The flexibility to develop and consolidate many solutions into one platform is great.""The observability is great and valuable.""In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results.""The solution has been stable.""ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."

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Cons
"Currently, it seems it's complicated to get the correct information in terms of what to do and how things work.""I'd like the solution to do more around vulnerability assessment. It's lacking in the product right now.""I would like more transparency when we use the solution with another environment, like on-premises, or on another cloud environment, like AWS or GCP.""They can simplify the overall complexity since you have multiple data sources in the cloud for monitoring. It's quite simple, but there are so many portals. It takes time to work with it. If they could simplify the user configuration, that would be good.""There is room for improvement in stability.""The solution needs better monitoring. It requires better log controls.""Azure Monitor is not user-friendly, and the interface is not exciting. Switching between the dashboards is not easy.""The process of implementation needs to be easier."

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"Splunk ITSI generates numerous false positives and has the potential for enhancement.""Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature.""Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal.""Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution.""If the product had some prebuilt machine learning features, it would add value to our use cases.""It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs.""It would be good if an interface was included in the next release.""ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."

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Pricing and Cost Advice
  • "Azure Monitor is a low-priced solution, which is why it would work best on small-scale projects."
  • "The price of the solution is reasonable."
  • "Azure Monitor is a competitively priced solution."
  • "Azure Monitor is one of the more cost effective solutions on the market."
  • "The cost of Azure Monitor application performance should be less expensive."
  • "The licensing is a monthly fee."
  • "I would rate Azure Monitor a two out of five for affordability."
  • "The solution is very costly because you have to pay for various things such as adding to logs and internet alerts."
  • More Azure Monitor Pricing and Cost Advice →

  • "I would prefer that the price be reduced, as it would be easier to implement it and to sell it."
  • "Splunk pricing is high."
  • "The pricing of Splunk is a bit high."
  • "Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."
  • "Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."
  • "Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."
  • "Splunk ITSI is an expensive tool, and we need to purchase the utility license."
  • "Pricing has some room for improvement."
  • More Splunk ITSI (IT Service Intelligence) Pricing and Cost Advice →

    report
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    770,428 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:Splunk handles a high amount of data very well. We use Splunk to capture information and as an aggregator for monitoring information from different sources. Splunk is very good at alerting us if we… more »
    Top Answer:Azure Monitor is a very easy-to-use product in the cloud environment.
    Top Answer:We cannot use AI services with the solution.
    Top Answer:The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI.
    Top Answer:After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services. We had to manually deploy a script to resolve this issue.
    Ranking
    Views
    19,277
    Comparisons
    16,430
    Reviews
    28
    Average Words per Review
    508
    Rating
    7.7
    Views
    1,994
    Comparisons
    1,339
    Reviews
    24
    Average Words per Review
    811
    Rating
    8.1
    Comparisons
    Learn More
    Overview

    Azure Monitor is a comprehensive monitoring solution offered by Microsoft Azure. It provides a centralized platform for monitoring the performance and health of various Azure resources, applications, and infrastructure. 

    With Azure Monitor, users can gain insights into the availability, performance, and usage of their applications and infrastructure. The key features of Azure Monitor include metrics, logs, alerts, and dashboards. Metrics allow users to collect and analyze performance data from various Azure resources, such as virtual machines, databases, and storage accounts. 

    Logs enable users to collect and analyze log data from different sources, including Azure resources, applications, and operating systems. Azure Monitor also provides a robust alerting mechanism that allows users to set up alerts based on specific conditions or thresholds. These alerts can be configured to notify users via email, SMS, or other notification channels. Additionally, Azure Monitor offers customizable dashboards that allow users to visualize and analyze their monitoring data in a personalized and intuitive manner.  

    Azure Monitor integrates seamlessly with other Azure services, such as Azure Automation and Azure Logic Apps, enabling users to automate actions based on monitoring data. It also supports integration with third-party monitoring tools and services, providing flexibility and extensibility. 

    Overall, Azure Monitor is a powerful and versatile monitoring solution that helps users gain deep insights into the performance and health of their Azure resources and applications. It offers a wide range of features and integrations, making it a comprehensive solution for monitoring and managing Azure environments.

    Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

    It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

    The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

    With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

    Sample Customers
    Rackspace, First Gas, Allscripts, ABB Group
    TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
    Top Industries
    REVIEWERS
    Computer Software Company32%
    Financial Services Firm14%
    Comms Service Provider14%
    Government9%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Financial Services Firm12%
    Government7%
    Manufacturing Company7%
    REVIEWERS
    Financial Services Firm35%
    Computer Software Company18%
    Insurance Company12%
    Logistics Company12%
    VISITORS READING REVIEWS
    Financial Services Firm19%
    Computer Software Company14%
    Government13%
    Manufacturing Company8%
    Company Size
    REVIEWERS
    Small Business35%
    Midsize Enterprise15%
    Large Enterprise50%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise14%
    Large Enterprise67%
    REVIEWERS
    Small Business10%
    Midsize Enterprise19%
    Large Enterprise71%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise7%
    Large Enterprise79%
    Buyer's Guide
    Azure Monitor vs. Splunk ITSI (IT Service Intelligence)
    May 2024
    Find out what your peers are saying about Azure Monitor vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: May 2024.
    770,428 professionals have used our research since 2012.

    Azure Monitor is ranked 4th in Application Performance Monitoring (APM) and Observability with 44 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 28 reviews. Azure Monitor is rated 7.6, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Azure Monitor writes "A powerful Kusto query language but the alerting mechanism needs improvement". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". Azure Monitor is most compared with Datadog, Dynatrace, Prometheus, Sentry and Grafana, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk APM and PRTG Network Monitor. See our Azure Monitor vs. Splunk ITSI (IT Service Intelligence) report.

    See our list of best Application Performance Monitoring (APM) and Observability vendors.

    We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.