We performed a comparison between PRTG Network Monitor and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"It is a very stable solution. There are no bugs, glitches and we have not experienced any crashing."
"It's very easy to manage when you've got time to do some work on it: things like adding devices, adding groups, adding sensor clusters, and being able to clone and move stuff around."
"It is pretty simple to use, which is always a good thing. It's been very reliable in updating us if any issues crop up."
"The product is easy to use and the web interface is fantastic."
"It improves the status of my infrastructure, from networking devices to real-time machines."
"It is very flexible, and we can monitor many aspects of IT as well as ERP and CRM services. It has a very powerful interface and APIs for customization."
"The technical support seems to be quick, clever, and has a comprehensive knowledge base online, which is fantastic."
"The sensors and probes are great, nice and lightweight, they don't take up too many resources on the system. We just deploy them out and they start reporting instantly."
"The solution is easy to scale."
"Customers have noted the solution helps streamline incident management."
"I find the episode review, glass tables, and correlation search features very useful."
"The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes."
"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."
"We have a lot of teams using Splunk and they would be blind without it."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."
"The Wi-Fi side needs improvement."
"I've encountered a challenge in my functions, particularly in adding and printing."
"PRTG's application monitoring sensor is not strong."
"Maybe in the future there will be room for improvement, but currently, there is nothing pressing that I can think of"
"Technical support is an area with concerns in PRTG Network Monitor, where improvements are required."
"I know we're going to move to Docker applications and I understand that PRTG does some monitoring regarding this. I do not know if it is complete. If it's not yet complete, it's something they should consider improving."
"The free version only gives us 100 free sensors to use. It would be nice if there was double that."
"I would like the ability to monitor Cisco IRS devices."
"We need something that is more predictive. We would prefer if it wasn't a solution that was corrective and instead offered predictive insights so that we can handle problems before they even occur."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework."
"The cost of the license could be lower."
"It would be good if an interface was included in the next release."
"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."
"The problem becomes the price, as Splunk is an expensive product."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
"We'd like them to show more inputs on the dashboard."
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PRTG Network Monitor is ranked 5th in Network Monitoring Software with 96 reviews while Splunk ITSI (IT Service Intelligence) is ranked 5th in IT Alerting and Incident Management with 28 reviews. PRTG Network Monitor is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of PRTG Network Monitor writes "It's an all-in-one solution, and net flow is included in the licensing ". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". PRTG Network Monitor is most compared with Zabbix, Centreon, Nagios XI, SolarWinds NPM and ManageEngine OpManager, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk APM and Nagios Core. See our PRTG Network Monitor vs. Splunk ITSI (IT Service Intelligence) report.
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