We performed a comparison between BeyondTrust Remote Support and Check Point Remote Access VPN based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."
"Remote Support 16.2 introduced Web Interface for Representative Console.with same functions as Desktop Console."
"The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."
"It has allowed us to quickly address the needs and issues of our end users."
"The support team who are interfacing with us, are excellent. They are on time for any response."
"Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide."
"The time savings that we experience from being able to get hands on with a device experiencing trouble, and the time to resolve an issue is substantial."
"This product has drastically improved the speed and ease at which we provide client support from our Solutions Centre (service desk)."
"It is stable most of the time."
"We can integrate remote access to our branches through Check Point services."
"Our users find the interface very comfortable to use."
"The solution is easy to install, centrally managed, and stable, with good technical support and a straightforward setup."
"For a basic setup, implementation is quite easy."
"The solution has been solid for me for over five years."
"The product's initial setup phase was easy."
"Access is browser-based only and requires no additional client installation."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system."
"Although the learning curve is steep, the product is well-documented."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"iOS interactive support would be a cool addition. Right now it's a non-interactive view."
"In my organization, there aren't Linux users, however, I know it has difficulties offering secure access for customers who use this operating system."
"They could add more features, like the security to block off the doors, or create another hatch, something like this. They could make the features safer, add malware to make my mail and the Kryon system safer and to protect data at an earlier stage."
"We are very happy with the Windows client. You log in with the VPN for the full client, you do the log in there. But for Linux machines, they don't have a full client to install. It is important because we have some users that use Linux and they don't have a specific application from Check Point to use. That is something that could be improved."
"There were some issues with automation and instability."
"We encounter challenges for the product’s installation and troubleshooting processes compared to other VPN products."
"The product’s architecture is a bit distributed."
"The authentication that we handle is through a .p12 certificate, however, we have integrated it with a 2MFA service through another provider. Something that could improve Check Point is if it had its own 2MFA service through a blade or some sort of application."
"You have no ability to reserve a total number of licenses. The VPN user licenses are assigned per gateway, and if you enable MEP function is not so easy to size the gateway licenses."
More Check Point Remote Access VPN Pricing and Cost Advice →
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while Check Point Remote Access VPN is ranked 5th in Remote Access with 60 reviews. BeyondTrust Remote Support is rated 9.0, while Check Point Remote Access VPN is rated 8.8. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Check Point Remote Access VPN writes "Is easy to use and has a nice interface, but the scalability needs to improve". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and Delinea Secret Server, whereas Check Point Remote Access VPN is most compared with OpenVPN Access Server, Cisco AnyConnect Secure Mobility Client, Check Point Harmony Mobile, Fortinet FortiClient and Zscaler Zero Trust Exchange. See our BeyondTrust Remote Support vs. Check Point Remote Access VPN report.
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