We performed a comparison between BeyondTrust Remote Support and GoToAssist based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."Remote sessions are automatically recorded so there is a history of all coding and scripting."
"The time savings that we experience from being able to get hands on with a device experiencing trouble, and the time to resolve an issue is substantial."
"It has allowed us to quickly address the needs and issues of our end users."
"The solution is stable."
"You can't compete with TeamViewer or any other similar products. It's completely in a class of its own."
"We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration."
"The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."
"Bomgar has given us the ability to manage the majority of our calls from a remote location making response times quicker and more efficient."
"The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."
"Although the learning curve is steep, the product is well-documented."
"Lacks some kind of voice communication option."
"Technical support for this region can be improved."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process."
"If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."
Earn 20 points
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while GoToAssist is ranked 25th in Remote Access. BeyondTrust Remote Support is rated 9.0, while GoToAssist is rated 9.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of GoToAssist writes "Has the ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas GoToAssist is most compared with LogMeIn Rescue, TeamViewer, GoToMyPC, Microsoft Remote Desktop Services and LogMeIn Pro.
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