We performed a comparison between GoToAssist and TeamViewer based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."
"This is a unique solution that is very easy to install."
"TeamViewer is a scalable solution."
"I have been satisfied with TeamViewer overall."
"The most valuable feature of TeamViewer is the ability to remote into another device."
"Getting started with TeamViewer was easy, with a very straightforward usage"
"It's very beneficial and time effective on how we are able to provide quick support. We've quadrupled our effectiveness as an IT support because we have cut down all that unnecessary travel time, even between floors."
"The most valuable feature of TeamViewer is the ability to remote control a computer system. Overall it is a complete solution."
"It's a user-friendly product."
"If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."
"The support could improve their speed."
"I am not sure about all the features of TeamViewer, but if they have no voice communication or file transfer features they should add them."
"We have a consultant that helps us do the virtual aspects of TeamViewer."
"It becomes complicated to switch from one monitor to another for different windows."
"I would like it if the trial version of TeamViewer allowed you to have a connection for much longer."
"TeamViewer is expensive, and you get a limited number of connections for your money."
"TeamViewer has a legacy and may not be using the latest UI trends."
"TeamViewer could improve by adding support for other operating systems, such as Linux and CAKE."
Earn 20 points
GoToAssist is ranked 25th in Remote Access while TeamViewer is ranked 1st in Remote Access with 85 reviews. GoToAssist is rated 9.0, while TeamViewer is rated 8.6. The top reviewer of GoToAssist writes "Has the ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". GoToAssist is most compared with LogMeIn Rescue, GoToMyPC, Microsoft Remote Desktop Services, LogMeIn Pro and Splashtop Remote Support, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and BeyondTrust Remote Support.
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