We performed a comparison between BeyondTrust Remote Support and N-able MSP Manager based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."It is a lightweight, reliable solution that gives IT a direct visual of occurring issues."
"Bomgar has given us the ability to manage the majority of our calls from a remote location making response times quicker and more efficient."
"The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."
"One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously."
"The jump to feature function is the most valuable to us as it allows us to directly remote control customers."
"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset. The meet-in-the-middle remote control functionality bypassed a lot of network restrictions that hampered our previous solution, enabling a far wider reach to our end-users."
"We are able to be more effectively connected to computers and servers all over the world."
"The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."
"I am impressed with the tool's integration with our mail system."
"This is a premier product and it has been around for a long time."
"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."
"Lacks some kind of voice communication option."
"Lacks remote support and privileged remote access in the one product."
"There are not enough product partners in Turkey, making it difficult for me to get assistance."
"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"It needs better Linux support. We have had issues with Ubuntu specifically."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."
"The tool needs to improve its customization of the user interface."
"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while N-able MSP Manager is ranked 27th in Help Desk Software with 3 reviews. BeyondTrust Remote Support is rated 9.0, while N-able MSP Manager is rated 8.4. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of N-able MSP Manager writes "We can do all the things with it and manage a ton of clients with a small IT team". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas N-able MSP Manager is most compared with JIRA Service Management, ServiceNow and Freshdesk.
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