We performed a comparison between Bizagi and IBM BPM based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Bizagi is a very useful tool because it does not require you to program. The user logic is very easy to understand even for people who are not engineers or developers."
"The most valuable feature is the organizational modeling capability."
"The approval process is simple."
"The initial setup is super simple."
"The API is pretty straightforward."
"It automates a completely manual, complicated process."
"The most valuable feature is the simulation."
"The product enables the users to automate the processes and provides a good user experience."
"This solution has always been lacking in the user interface (UI), it needed to be improved a lot. However, from the acquisition of Spark UI, the UI is much better. Overall the solution is robust and has the ability to integrate with any product for complex workflows."
"Setting it up is fairly easy. If somebody has knowledge of the system, he or she will be able to do it fairly quickly."
"IBM BPM is equipped with all the functionalities which are needed for building BPM enterprise-level applications."
"This tool is very useful when it comes to enterprise-grade automation and governmental processes for the security aspects, performance, and reliability."
"We use it for automating certain processes which previously took a lot of time for agents to set up different products for customers. They would have to enter a lot of different systems. This has now mostly been automated."
"The integration and design are valuable features."
"The process creation."
"The performance is fine."
"It would be useful if we can connect Bizagi to other solutions, such as a local financial solution or Power BI. It would also be good and helpful to be able to connect Bizagi to some services solutions. It should also support right-to-left languages, such as Arabic."
"Sometimes, when your process is big with multiple lanes, the product will freeze the issue noticed on multiple laptops, not a single PC."
"They should improve the migration process between major versions, from version 9 to 10, we had to redo our implementation."
"I'm not really satisfied with the reporting aspect."
"The product must make automation easier."
"The open source version lacks the option to publish."
"There could be more documentation."
"It should provide the ability to create a simple application. It can be used for database modeling diagrams and forms, but it should also support CRUD, that is, create, read, update and delete."
"There needs to be better documentation for IBM BPM in a central place. There is not any standard documentation for each component available and has been a barrier for developers."
"The initial setup was complex."
"The engine itself tends to accumulate a lot of data that needs to be cleaned up, and that's the kind of thing that keeps it from, in some scenarios, scaling as much as it needs to. And then, when you're building solutions, if you're not careful to keep the screens from being associated with too much data, if you're going to just do things the way that a lot of people would just assume that they can do, without having experience of having made those mistakes before, it will accumulate a lot of data, and that will cause it to perform very badly."
"It needs more customization. We like to customize the screens to show more things related to our company."
"IBM BPM lacks openness, that is, the ability to become open for new options in terms of APIs, front-end development, and ecosystem. IBM BPM has been quite closed. One of the main improvements would be to somehow embed the rules engine into IBM BPM. Merging IBM BRMS and the rules engine with IBM BPM would be helpful. If there was some simpler way to define rules without having to put IBM BRMS on top of it, it would be good. It's something that we can get out of Camunda but not out of IBM BPM."
"We are a government organization, and we are the largest government power sector in India. We generate around 30% of power in India. Therefore, our processes are quite complex. Although IBM BPM is a low-code or no-code software, if you want to have extremely complex workflows, just the business process diagrams are not helpful in creating those workflows. While implementing complex workflows, only the process flow diagrams did not help us. We had to write a lot of Java scripts and Java queries to achieve what we wanted. Its integration capabilities with the SAP environment have to be improved. At present, we are only talking at the web services environment level. Its price also needs to be improved. It is currently expensive. Previously, Active Directory required a heterogeneous environment, but now they want a homogeneous environment. We had onboarded employees through Microsoft Active Directory, and now I have to implement Microsoft AD only from the cloud for my vendors."
"Importing and exporting between multiple environments is more difficult with other tools."
"There are a few areas, like triggering mechanisms, externally exposed variables, and changing its values."
Bizagi is ranked 7th in Business Process Management (BPM) with 78 reviews while IBM BPM is ranked 5th in Business Process Management (BPM) with 105 reviews. Bizagi is rated 8.4, while IBM BPM is rated 7.8. The top reviewer of Bizagi writes "A flexible, customizable solution that reduced time to market, but the UI and customer support could be better". On the other hand, the top reviewer of IBM BPM writes "Offers good case management and its integration with process design but there's a learning curve". Bizagi is most compared with Camunda, Visio, Bonita and Microsoft Power Apps, whereas IBM BPM is most compared with Camunda, Appian, Pega BPM and IBM Business Automation Workflow. See our Bizagi vs. IBM BPM report.
See our list of best Business Process Management (BPM) vendors and best Process Automation vendors.
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