We performed a comparison between Bizagi and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Business process modelling and simulation."
"Very, very stable."
"Its cost is the most valuable. It is not as expensive. It is also easy to make different types of processes for the users."
"The solution's simulation capabilities are the most valuable aspects."
"It is quite a stable solution."
"The most valuable feature is the organizational modeling capability."
"This solution is easy to use and it is a good tool for process modeling."
"I like the ease of use and the fact that you can download and use their free version, which is unlimited. However, while it's unlimited use, some features aren't available."
"For change management, I find the CAB workbench very useful. I haven't seen any other solution that has a CAB workbench or advanced automated solutions for a change advisory board. ServiceNow also has the Workflow Engine which works very well and is very intuitive."
"The solution's initial setup process is easy."
"Remote access is most valuable."
"It allows us to filter the data, create graphs, and get detailed reports."
"You can scale the solution."
"This solution is a single-storage for our user community to submit help desk tickets."
"If it is a high priority, they will respond very quickly. If it is a low priority issue, it might take some time, some three or four days. I would rate the technical support as a 10 out of 10."
"It is a very promising product. They have a new release every six months. They're investing quite a lot, and you can do many creative things with the product. If you know how it works, you can have stricter rules in the product."
"It would be helpful if they added some extra features in the next update."
"The on-premise software has some bugs."
"I would like to see the automation process included in the next release."
"The solution's interface could be a bit more user-friendly and I would like to see more integrations with other Office products, not just Office 365."
"Bizagi needs a way to define categories such as process groups like the APQC framework, PCF, and handle the processes within it."
"In terms of what needs improvement, the costs can be lowered."
"We have migrated to the cloud, but there are a lot of issues while integrating with the cloud. There are a lot of things to improve with the cloud and reporting. We were previously working with on-premise solutions, and we had access to a lot of things, but with the cloud, they changed a lot of functionalities. Some of the things we know, but with some of the things, we are having difficulties."
"Can be difficult for new users."
"The solution’s user interface could be improved and given a better design."
"I would like to see more functionality in terms of custom workflows, not impacting the overall platform health."
"Complexities in the organization made the initial deployment complex."
"The technical support SLA can be improved because sometimes they take a long time to answer our queries."
"For me, there's a real opportunity, especially within the IT Service Management suite, to give a much better overall view of the workflow that individuals have across the different applications. At the moment, a lot of information is quite siloed in the different tables in ServiceNow."
"We are struggling with the scheduling part, but it doesn't necessarily mean that it is a ServiceNow issue. It could be the way we have configured it. We don't have it configured in a way where you can schedule a support call with our end users. We are looking for more automation in the box and the chat feature."
"The biggest complaint I have is that the ServiceNow search engine is not very robust."
"Creating service catalog forms could be made easier."
Bizagi is ranked 13th in Rapid Application Development Software with 78 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Bizagi is rated 8.4, while ServiceNow is rated 8.4. The top reviewer of Bizagi writes "A flexible, customizable solution that reduced time to market, but the UI and customer support could be better". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Bizagi is most compared with Camunda, Visio, Bonita, Microsoft Power Apps and ARIS BPA, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our Bizagi vs. ServiceNow report.
See our list of best Rapid Application Development Software vendors and best No-Code Development Platforms vendors.
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