We performed a comparison between Blue Prism and IBM Datacap based on real PeerSpot user reviews.
Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the solution’s simplicity in process and objects. The solution has very clear guidelines and demarcation on processes and objects which is not present in other tools. The tool’s architecture is also very simple and clear. The product’s licensing model is also very simple. Other tools do not have such a simple licensing model."
"With Blue Prism, you automate the back-end processes. Blue Prism is more like service-side automation. It is not off-circuit automation. It is more like attended automation."
"We've started to use some of the new features such as translation, cognitive, and we are finding them useful. We are also finding API integrations very useful."
"It is good for transactions that are very straightforward. It works very nicely with the structured data. It is user-friendly. It is easy to implement and easy to understand."
"One key feature is the workflow design is able to be customized according to the way that you want the automation to work."
"It has a centrally managed infrastructure, and it is secure. Our client was using it because of its ease of use. They had already identified some workflows that were trained on Blue Prism RPAs. It was much more convenient for them to preselect Blue Prism as compared to other vendors."
"The most valuable feature is the design studio and its ease of use."
"My company decided to go with Blue Prism because of the security it provides."
"The big thing these days is really the Insight Edition component and being able to build annotators to extract from literally unstructured content: paragraphs and information where there's no start anchor point to define where that data is located. There could be a number of entities in that which you have to draw information from. Being able to extract from them is really the differentiator today between that product and many of the other products..."
"One of the valuable features of Datacap is the user experience. One thing that IBM did a few years ago was they standardized all of their ECM products on Content Navigator, including Datacap. If you're an IBM ECM customer you have FileNet, you have Datacap, you have StoredIQ and you have a consistent user experience, user interface."
"The installation of the solution is very simple."
"It reduces human error and saves time."
"The administration of the application following an error is most valuable. We are able to know easily when something is stuck in the system."
"While we are doing indexing, we tag the document type. It's programmed inside of Datacap to automatically detect the document based on a given template. It auto-indexes that document, which means that it automatically tags the correct document type to the scanned document."
"The solution offers many features that are beneficial for customers."
"The most valuable features of IBM Datacap is the capturing and recognizing of pages, documents as well as the scanner and barcodes."
"Occasionally, there may be stability issues where certain nodes begin to behave erratically and produce errors."
"Blue Prism needs to work in a web-based account. I think that the Blue Prism will need to have the main features be web-based so that you can control the box in a web-based environment and not in a client's environment."
"I would like to see wider integration with other products."
"The initial setup and deployment could be simplified."
"Blue Prism is lagging in terms of artificial intelligence. There is no artificial intelligence in version 4 or 5, which most people are still using as far as I'm aware. To be fair, they do have AI in version 6. Still, it's lagging terribly. Blue Prism is the inventor of the name of the term "RPA," and it's disappointing to see they are sitting around... Cognitive learning, for example, where it can actually follow your movements on the screen, is not there in Blue Prism."
"I would like to see a cloud version of Blue Prism available. Both cloud and on-premise options would be beneficial, as they would reduce maintenance costs. I'm using the Blue Prism desktop, which is still in the initial stages. I want enhancements in the Object Explorer and Application Model features to ensure stability in upcoming versions. I have suggested a few ideas, such as incorporating triggering mechanisms, but I haven't seen them implemented yet."
"There are some new tools on the market that work better than Blue Prism. When Blue Prism receives information I have found other RPA solutions refresh the application better. At this moment it's not the best application."
"Blue Prism is not very flexible when it comes to integrations."
"Datacap has performance issues when processing large volumes of documents. We're doing 18,000 pages daily. Scanning takes almost 20-30 minutes, but it normally takes one or two minutes. We informed IBM and opened a ticket for that. They forwarded the issue to developers but didn't give a specific timeline for it to be resolved. Version 8.1 is already at the end of support."
"Third-party integration could be improved; it's very slow."
"The reading efficiency of the solution needs to be improved."
"I would like to see the product have the ability to process more documents in parallel. Right now, it is a single queue. Therefore, if you want to really test the load and stress test it, having multiple instances and the ability to scale it up would be great."
"We have page requirements where some values must be copied on each page. For example, say I need to scan a bunch of documents, and the name will be a field on every page. We don't have a default functionality in Datacap to copy the field value on the first page to all the pages. That feature would make the documents easy to prepare."
"They have to stop focusing on new development and stabilize the latest release. It is not stable."
"I would like to see integration of Watson AI technology into Datacap."
"I've faced some bugs or issues. They should do deeper testing of the product before releasing it because some of the bugs that I found were a bit simple. I understand that it is a massive product, and some of the functionalities can get overlooked."
Blue Prism is ranked 4th in Robotic Process Automation (RPA) with 86 reviews while IBM Datacap is ranked 8th in Intelligent Document Processing (IDP) with 26 reviews. Blue Prism is rated 7.8, while IBM Datacap is rated 7.6. The top reviewer of Blue Prism writes "Way more efficient for debugging than other tools but the UI is complicated". On the other hand, the top reviewer of IBM Datacap writes "The ability to connect this information with the appropriate database and recognize it irrespective of the format or source is an extremely valuable feature". Blue Prism is most compared with Microsoft Power Automate, UiPath, Automation Anywhere (AA), Pega Robotic Process Automation and Tungsten RPA, whereas IBM Datacap is most compared with ABBYY Vantage, Microsoft Power Automate, Tungsten TotalAgility, HyperScience and OpenText Intelligent Capture. See our Blue Prism vs. IBM Datacap report.
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