We performed a comparison between BMC Helix Discovery and BMC Track-It! based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is the automated service mapping."
"The solution is definitely useful."
"I've used other discovery tools, but I found BMC Helix Discovery to be more UI-friendly, and that's the most valuable feature of the solution."
"The data models are the most useful aspect of the solution."
"It is a stable solution. The stability is okay."
"The solution is very stable and powerful."
"The most valuable feature is Windows proxy. We now need to install an additional link proxy server in Windows. The proxy is available as an outpost in the Elastic store. That is the advanced feature is added. There are many other features which can be used once we discover them. One time I was scanning the servers and all, going to data from additional based on the additional features, including advanced data like score upper display data successfully discover servers. There are many things good things that can be implemented using it while we haven’t installed those yet."
"BMC Helix Discovery is very intuitive."
"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."
"Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."
"Track-It! has many features that help make us more efficient and cost effective as a department."
"Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."
"Our efficiency has improved drastically due to a massive reduction in phone calls."
"The initial setup is pretty easy."
"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."
"As a department, we have been able to identify problems and resolve them faster because of the centralized database."
"The improvement which we require is to delete the Internet service. Till some of the features are coming, like, internally side. If you are taking one server to model, there are a lot of usages like three structures per diagram is coming, and we have to do the man lot of manual work. Instead of that, whatever our requirement, we should be able to provide the servers and get the structure. So this is what we want to implement with such data."
"BMC Helix Discovery needs more customization options."
"There isn't much that could be improved. The solution is pretty thorough, very easy to implement, and very easy to operate."
"We would like updates more often."
"A review of end of life data would be nice."
"The CMDB could be improved. Getting data from the CMDB is the greatest challenge."
"The support from BMC Helix Discovery can improve, it takes a long time before we receive any feedback. It can take days to months sometimes."
"The solution should have different portals and logins for each customer so only that customer's assets show."
"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."
"The area where we would like to see improvement is in the asset management module."
"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."
"Their self-service is not user friendly."
"The solution is cumbersome to use."
"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."
BMC Helix Discovery is ranked 2nd in IT Asset Management with 20 reviews while BMC Track-It! is ranked 18th in IT Asset Management with 5 reviews. BMC Helix Discovery is rated 8.6, while BMC Track-It! is rated 7.4. The top reviewer of BMC Helix Discovery writes "Definitely useful but the old technology makes customizations very difficult". On the other hand, the top reviewer of BMC Track-It! writes "Provides good stability, but it could be intuitive and easier to use". BMC Helix Discovery is most compared with ServiceNow, BMC Remedy , ServiceNow Discovery, Device42 and Qualys VMDR, whereas BMC Track-It! is most compared with ServiceNow and BMC Remedy . See our BMC Helix Discovery vs. BMC Track-It! report.
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