We performed a comparison between BMC TrueSight Operations Management and Google Cloud's operations suite (formerly Stackdriver) based on real PeerSpot user reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Google Cloud's operations suite is a more favorable option compared to BMC TrueSight Operations Management as it is more scalable, stable, and user-friendly. Users appreciate its cloud logging feature and the ability to access logs from various platforms. The technical support is highly regarded, and the setup process is straightforward. On the other hand, BMC TrueSight Operations Management needs improvement in several areas, including deeper application monitoring, better cloud monitoring, and more powerful reporting dashboards. Additionally, the pricing is a barrier for some customers.
"The solution's event management capabilities are fantastic. We do a best of breed. If, on the network side, they use a different tool, we pull all that data in so that we have a single console. It's kind of like the monitor of monitors. We're able to aggregate all the different types of data sets, whether it's log data, app data, OS data, infrastructure data, or network data. We're able to aggregate all those events and then correlate and be able to say we're having an event."
"The ability to pull hosts together to show what processes are running, so it can be used for change management."
"It is a very stable product."
"Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers."
"It is a stable solution."
"It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes."
"The Event Management is outstanding; still is the most interesting part of the product."
"We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant."
"It's easy to use."
"Provides visibility into the performance uptime."
"The features that I have found most valuable are its graphs - if I need any statistics, in Kubernetes or Kong level or VPN level, I can quickly get the reports."
"Google's technical support is very good."
"The most valuable feature is the multi-cloud integration, where there is support for both GCP and AWS."
"I like the monitoring feature."
"Our company has a corporate account for Google Cloud and so our systems and clusters integrate really well."
"We find the solution to be stable."
More Google Cloud's operations suite (formerly Stackdriver) Pros →
"The UI for the end users could be improved and more flexible than it is now."
"One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy."
"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."
"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly."
"Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders in that space. I would like to see them grow that space a little bit more aggressively. It has not really been their bread and butter."
"The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions."
"Deployment requires lots of resources (servers). It has too many consoles."
"The solution is overly complex."
"It could be even more automated."
"The logging functionality could be better."
"While we are satisfied with the overall performance, in certain cases we must add additional metrics and additional tools like Grafana and Dynatrace."
"The product provides minimal metrics that are insufficient."
"It is difficult to estimate in advance how much something is going to cost."
"This solution could be improved if it offered the ability to analyze charts, such as a solution like Kibana."
"If I want to track any round-trip or breakdowns of my response times, I'm not able to get it. My request goes through various levels of the Google Cloud Platform (GCP) and comes back to my client machine. Suppose that my request has taken 10 seconds overall, so if I want to break it down, to see where the delay is happening within my architecture, I am not able to find that out using Stackdriver."
"Lacking sufficient operations documentation."
More Google Cloud's operations suite (formerly Stackdriver) Cons →
More BMC TrueSight Operations Management Pricing and Cost Advice →
More Google Cloud's operations suite (formerly Stackdriver) Pricing and Cost Advice →
BMC TrueSight Operations Management is ranked 17th in Application Performance Monitoring (APM) and Observability with 49 reviews while Google Cloud's operations suite (formerly Stackdriver) is ranked 27th in Application Performance Monitoring (APM) and Observability with 9 reviews. BMC TrueSight Operations Management is rated 8.2, while Google Cloud's operations suite (formerly Stackdriver) is rated 7.8. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of Google Cloud's operations suite (formerly Stackdriver) writes "Good logging and tracing but does need more profiling capabilities". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic, whereas Google Cloud's operations suite (formerly Stackdriver) is most compared with AWS X-Ray, Datadog, Azure Monitor, Amazon CloudWatch and Grafana. See our BMC TrueSight Operations Management vs. Google Cloud's operations suite (formerly Stackdriver) report.
See our list of best Application Performance Monitoring (APM) and Observability vendors and best Cloud Monitoring Software vendors.
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