We performed a comparison between New Relic and BMC TrueSight Operations Management based on real PeerSpot user reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: New Relic offers better network monitoring, longer historical data retention, improved error debugging and log correlation, and better dashboard customization and access management. It also has a simpler user interface, easier setup process, and more straightforward pricing. While BMC TrueSight Operations Management has some valuable features, it needs improvement in several areas, including deeper application monitoring, better cloud monitoring, and more powerful reporting dashboards.
"The major advantage of the product is estate management."
"Signature baselines, which have allowed us to fine tune many of our events and significantly reduce the number of events generated."
"What I like best about BMC TrueSight Operations Management is that it allows you to do granular monitoring and improves VM load."
"TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great."
"It is a stable solution."
"Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers."
"The tool is flexible enough to be customized based on customer requirements."
"Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it."
"The product allows the developer to see the actual problems in the applications."
"It has a simple initial setup."
"As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things."
"The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful."
"One valuable feature is that the synthetic alert stays open until the issue is resolved. You can actually monitor whether your system is back up."
"The monitoring so far has been good and we are happy with it."
"The synthetics, alerts, and native inbuilt capabilities for monitoring the cloud with the New Relic agents have been helpful."
"The most valuable feature of New Relic is its ease of use."
"The product must provide application or service monitoring features."
"The solution is a little obsolete."
"BMC TrueSight Operations Management could use some enhancements in the application visibility tools."
"Deployment requires lots of resources (servers). It has too many consoles."
"It would be better if the initial setup and deployment were more straightforward."
"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."
"In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally."
"The UI for the end users could be improved and more flexible than it is now."
"Some AIOps are missing in New Relic APS, and I would like to see more features in this area."
"The UX/UI design of New Relic APM could be improved. The solution currently has some slow pages in terms of loading and viewing the pages, for example, the reports. The reports and other pages take a long time to load."
"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."
"They could improve the education process and how people understand that these tools are very technical. Right now, if someone was to pick it up from day one, it is a very steep learning curve."
"Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application."
"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."
"There were some settings we had issues with."
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BMC TrueSight Operations Management is ranked 16th in Application Performance Monitoring (APM) and Observability with 48 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews. BMC TrueSight Operations Management is rated 8.2, while New Relic is rated 8.6. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and SolarWinds Server and Application Monitor, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability and Grafana. See our BMC TrueSight Operations Management vs. New Relic report.
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