We performed a comparison between BMC TrueSight Operations Management and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes."
"Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it."
"Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers."
"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management."
"We're using native monitoring capabilities for all our server hardware, for visibility for applications, for URLs, for webpage response and accuracy, and for monitoring network throughput in a lot of particular instances. We're using lightweight protocols for pinging, for DNS, for LDAP."
"BMC TrueSight Operations Management is easily scalable."
"It is a very stable product."
"The solution has a very good business event manager tool."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"Provides everything in one solution."
"It helps streamline management and processes."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"The solution should improve predicting events and flaws in service. It also needs to improve integration with other systems."
"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"
"The pricing could be better."
"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier."
"The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support."
"I would really like to see out-of-the-box support for monitoring uninterruptible power supplies."
"One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy."
"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"There is room for improvement in the stability of ServiceNow."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"If you are new to using the solution, you will find the setup complex."
"The initial setup phase was hard and could be made easier."
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BMC TrueSight Operations Management is ranked 1st in Event Monitoring with 48 reviews while ServiceNow IT Operations Management is ranked 2nd in Event Monitoring with 34 reviews. BMC TrueSight Operations Management is rated 8.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, Zabbix, New Relic and SolarWinds Server and Application Monitor, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and VMware Aria Operations. See our BMC TrueSight Operations Management vs. ServiceNow IT Operations Management report.
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