We performed a comparison between BMC TrueSight Operations Management and IBM Tivoli NetCool OMNIbus based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."
"The event management tool builds correlation logic and protection algorithms into a field of events that is valuable when a data center goes down."
"It allows our operations team to have one single application to reference when investigating issues in our environment."
"The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good."
"I use the solution to monitor servers, databases, Windows, Linux, and web services."
"The major advantage of the product is estate management."
"It works irrespective of the operating system we’re running."
"We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant."
"The most valuable feature is the event management capability."
"It is an easy-to-use solution."
"The biggest plus points for me are the configurability and scalability of the solution, as well as the multi-tenancy of the platform."
"Probes are the best feature because they are well written which rarely requires you to write additional rules. These probes monitor activity within your environment."
"It is customer-centric. Customers can access the event list from their location or desktop and view the event. There is no need to go and connect to any other server and run events to have a view of all the events happening in the environment. We get a good response from customers about this feature and the main architecture of NetCool. Its processing is very good. Deduplication and correlation functionalities are good in this solution as compared to other solutions. A big advantage of NetCool is that it also supports multi-layered protocols. We can receive multiple events from different protocols like UDP, HTTP, and those events can be captured in NetCool."
"The monitoring is the solution's most valuable feature."
"More modules for less popular applications and better documentation."
"BMC TrueSight Operations Management could improve the reporting."
"The UI for the end users could be improved and more flexible than it is now."
"BMC's online documentation is often incorrect or incomplete."
"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."
"We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy."
"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"Its technical support team takes longer to reply."
"The cost of the product is quite high. They should work to adjust their pricing models."
"Its integration could be better. They should provide an easier integration for all the monitoring stuff, and it will make things easier for us. Currently, there is a complexity in integrating it with a vendor application, and we have to use another tool to integrate it with a vendor application. To integrate some applications with NetCool, I need to install an IBM tool on top of it. It would be good if they can provide an API or any kind of interface that we can leverage while developing a new protocol interface or application. We should be able to use an API or interface with NetCool. Its GUI can also be better. As compared to other tools, it is not user friendly, and it is not easy to do stuff through GUI. Whenever we do anything on the GUI, it takes time. They need to focus on the GUI part, especially the dashboard. They should focus on how users can effectively drill down from one box to another. The visual appeal of the dashboard is as important as the data and functionality."
"I would like for the next release to be more user-friendly and out of date. The next release should focus on the cloud, AI, and ML technologies."
"The web portal and typical event controls are a little outdated."
"There should be an easier-to-understand model, more of a flat-structured model rather than different tiers of licenses which complicates licensing."
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BMC TrueSight Operations Management is ranked 1st in Event Monitoring with 48 reviews while IBM Tivoli NetCool OMNIbus is ranked 7th in Event Monitoring with 10 reviews. BMC TrueSight Operations Management is rated 8.2, while IBM Tivoli NetCool OMNIbus is rated 7.2. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of IBM Tivoli NetCool OMNIbus writes "Good event management features and supports SNMP devices well". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management and Zabbix, whereas IBM Tivoli NetCool OMNIbus is most compared with ServiceNow IT Operations Management, BigPanda, ScienceLogic, IBM Tivoli NetCool Impact and OpenText Operations Bridge. See our BMC TrueSight Operations Management vs. IBM Tivoli NetCool OMNIbus report.
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