We compared BMC TrueSight Operations Management and Nagios XI across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: BMC TrueSight Operations Management earned high marks for its comprehensive analysis, simulated monitoring capability, and detailed reporting. Nagios XI received positive feedback for its versatility and adaptability. It offers a diverse selection of plugins and scripts for monitoring needs.
Room for Improvement: TrueSight users say the solution could allow the user to drill down more and improve interoperability. Users have suggested Nagios XI could improve integration, simplify configuration, and make the platform more user-friendly. Nagios XI users also suggest improvements to network visibility and cloud discovery.
Service and Support: Some customers praised BMC support as quick and efficient, but others experienced delayed responses and said some engineers lacked product knowledge. Some Nagios XI customers complained about the lack of chat or phone support options.
Ease of Deployment: BMC TrueSight Operations Management's setup can be more challenging and time-consuming than some solutions. Some Nagios XI users found the setup to be relatively simple, while others considered it challenging. Deployment can take a few months to complete, and there’s a steep learning curve.
Pricing: BMC TrueSight Operations Management is geared toward enterprise customers, so it’s more costly than some, but the price is negotiated on a case-by-case basis. Nagios XI’s pricing is considered reasonable and transparent, with no extra charges.
ROI: Users said TrueSight’s ROI is difficult to quantify and uncertain. Nagios XI users reported positive outcomes overall, but some said visibility limitations lower the solution’s ROI.
Comparison Results: BMC TrueSight Operations Management is a premium enterprise solution suitable for large enterprises. It features comprehensive monitoring capabilities and excellent reporting. However, TrueSight’s steep price tag may put it out of reach for many small businesses, the setup is complicated, and the solution’s support has received mixed reviews. Nagios XI is an affordable, flexible solution with a broad feature set and a selection of helpful plugins. At the same time, users say the setup can be complex, and some expressed a desire for more convenient ways to contact support.
"What I like best about BMC TrueSight Operations Management is that it allows you to do granular monitoring and improves VM load."
"We can verify uptimes as another source of keeping devices in compliance."
"From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day."
"It allows our operations team to have one single application to reference when investigating issues in our environment."
"The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
"The noise reduction for ticketing works much better than we have seen in a lot of other companies."
"Signature baselines, which have allowed us to fine tune many of our events and significantly reduce the number of events generated."
"The most valuable feature of BMC TrueSight Operations Management is the dashboard presentation server."
"Nagios XI is a simple monitoring tool with performance management."
"Since this is an open source technology, if we are capable of writing the plugins in any scripting language, this product allows us to monitor anything we want."
"The most useful aspect of this solution is the ability to customize it for the client agent."
"The most valuable features of Nagios XI are you can customize it based on your use case and requirements. It is flexible and easy to integrate with our systems. You can customize the solution by adding additional features using code."
"BPI: It allows defining peripherals to map business criticality for efficient monitoring, as required."
"This is a very good solution and it is simple to use, for any company."
"The features I've found the most useful are the plug-ins, the fact that you can connect almost everything to it. That's very useful."
"The most valuable feature is the monitoring of processes."
"The dashboard and performance graphs should include a way to automatically schedule and export reports."
"Deployment requires lots of resources (servers). It has too many consoles."
"The UI for the end users could be improved and more flexible than it is now."
"The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions."
"I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions."
"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required."
"It would be better if the initial setup and deployment were more straightforward."
"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"
"The PNP4Nagios plugin not working easily with XI is an issue for me, because some open source monitoring plugins do not work out of the box. But in the end, you learn to live with it."
"I would like to see more customization in the network map because it is a bit tricky to use it."
"We'd like to see more integration capabilities."
"I would like to see support for notification via SMS."
"The product uses the backend as Perl and could be modified to a more lightweight solution like what's being offered by other vendors."
"The technical support is variable - sometimes I get answers, but most of my tickets go unanswered."
"Nagios XI can improve its GUI for users with a new look."
"It is really difficult to integrate Nagios XI with another system to generate logs and alert our management of failures in security infrastructure."
More BMC TrueSight Operations Management Pricing and Cost Advice →
BMC TrueSight Operations Management is ranked 18th in Cloud Monitoring Software with 48 reviews while Nagios XI is ranked 10th in Cloud Monitoring Software with 54 reviews. BMC TrueSight Operations Management is rated 8.2, while Nagios XI is rated 8.2. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of Nagios XI writes "Great for monitoring IT services infrastructure with nice tools and helpful notifications". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic, whereas Nagios XI is most compared with Zabbix, Nagios Core, PRTG Network Monitor, Wireshark and Icinga. See our BMC TrueSight Operations Management vs. Nagios XI report.
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