We performed a comparison between BMC TrueSight Operations Management and SCOM based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
"Intelligent solution with a proactive monitoring feature and consolidated dashboard that's stable and easy to scale."
"The ability to pull hosts together to show what processes are running, so it can be used for change management."
"We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant."
"The solution has a very good business event manager tool."
"It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes."
"Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it."
"The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events."
"The solution has improved our overrides and the ability to start services if they're stopped."
"This solution saves us a lot of work because it reduces the effort that is required in order to start monitoring."
"The solution primarily drives system information, and I believe it works fine."
"The advantages of SCOM are that it is definitely user friendly and a more appropriate solution for what we need."
"It works better than other products I’ve used – namely SolarWinds, which is cumbersome and error prone for web app monitoring. SCOM is not."
"The solution's reporting engine has given me detailed information on which applications or services I've either failed or about to fail in terms of the predictive makeup on Azure cloud."
"We have found the scalability capabilities to be okay."
"Availability monitoring is the feature I have found most valuable, as well as the capacity and ability to send notifications."
"Deployment requires lots of resources (servers). It has too many consoles."
"One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy."
"The solution is a little obsolete."
"BMC TrueSight Operations Management could improve the reporting."
"In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally."
"The solution is overly complex."
"The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions."
"Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders in that space. I would like to see them grow that space a little bit more aggressively. It has not really been their bread and butter."
"System Center just provided upgrade and update features for Windows clients, and Windows systems, and did not support Linux, Android, or iOS, and other operating systems. They need to provide better integration with other operating systems if they don't already."
"We didn't know the solution enough, and therefore, it took a while to set everything up correctly. There was a learning curve."
"Then there is also an issue with capacity and limited space. That is something that needs to be improved."
"The solution should be more user-friendly and offer a better user interface."
"The configurations could be better. There are multiple tests where you can do something, but they can be a trigger as well. The overriding methodologies are not that easy. The configurations are difficult. The configuration and thorough day-to-day operations to get them to the level you want takes some time. It's very difficult."
"I would like to see more standard libraries for the market solutions, out of the box, that you don't need to do a lot of work on."
"The management of the servers could be better."
"They can focus more on cloud monitoring instead of on-premise monitoring. We should be able to monitor cloud-related applications. They can include this feature in the next release. If it is in the cloud, we can have scalability by using Kubernetes. The container is containerized, packaged, and managed using Kubernetes. This feature is not there in SCOM. Going forward, if they can focus on that, it will be great."
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BMC TrueSight Operations Management is ranked 1st in Event Monitoring with 48 reviews while SCOM is ranked 3rd in Event Monitoring with 78 reviews. BMC TrueSight Operations Management is rated 8.2, while SCOM is rated 7.8. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of SCOM writes "Has a good reporting engine, but its monitoring of the cloud-based environment could be improved". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and Datadog, whereas SCOM is most compared with Dynatrace, Zabbix, Datadog, Nagios XI and AppDynamics. See our BMC TrueSight Operations Management vs. SCOM report.
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