We performed a comparison between BeyondTrust Remote Support and Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The jump to feature function is the most valuable to us as it allows us to directly remote control customers."
"Solution has a good UI."
"Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."
"We rarely need support for anything, but when we do, they are on it and always helpful."
"The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."
"We are able to be more effectively connected to computers and servers all over the world."
"The solution is stable."
"I like Remote Support's ability to connect to a system without end-user interaction. A support engineer can log in to the system if a user is stuck and doesn't know where to go. This is helpful when conference room computers get locked down and the user can't access the guest OS."
"The remote desktop feature allows employees to work from home."
"The most valuable feature is the watermark because most of the time our employees connect from a remote location. In case they photograph the DDA or some data, the watermark will show which user did so and from which IP they connected. That makes it more secure."
"Before we adopted a VDI storage solution, our customers' personal information was leaked. This happened a lot. But since we adopted a VDI solution, these kinds of issues have happened rarely."
"This is a very stable solution which you can feel confident using."
"Stable product with straightforward setup."
"The architecture I built had a robust failover mechanism for the endpoints, and the interface was user-friendly."
"My focus has primarily been on publishing virtual applications."
"We've been able to scale the environment quite nicely by using the Citrix Remote PC. I can't say enough about that. And because that relies on utilizing your existing hardware resources, and making those available as a part of your Citrix farm — with a second level of authentication and security pieces around it — we added some 4,000 workstations without an additional overhead or cost."
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"It needs better Linux support. We have had issues with Ubuntu specifically."
"Although the learning curve is steep, the product is well-documented."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"iOS interactive support would be a cool addition. Right now it's a non-interactive view."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"The solution's technical support is not so good."
"My only issue with Citrix is that they frequently rebrand their products. I'm using the app and everything is fine but after a couple of years, it's entirely different. There were an enormous number of Citrix tools readily available. My immediate concern was selecting the correct ones."
"Using the app layering feature can be quite difficult and cumbersome."
"Citrix's functionality depends on you having access to Microsoft Azure. Microsoft offers a broad range of features and solutions. Overall, it may make sense for some users to move all their services to Microsoft services."
"Citrix Virtual Apps and Desktops are not easy to set up. However, I have the experience and I can do it easily. It could be easier to set up."
"There is room for improvement because it has a lot of dependency on Active Directory and other things. If they could come up with something similar and native, a complete solution portfolio would help."
"The video conferencing feature needs to be improved."
"Dependency on server virtualization after v7.x is an issue which I encountered in small environments."
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BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is ranked 3rd in Remote Access with 90 reviews. BeyondTrust Remote Support is rated 9.0, while Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is rated 8.4. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) writes "Flexible Deployment, reliable performance, and fast transmission speeds". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and Clarity SM, whereas Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is most compared with Amazon Appstream, VMware Horizon View, Citrix Workspace, Amazon WorkSpaces and Microsoft Remote Desktop Services. See our BeyondTrust Remote Support vs. Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) report.
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