We performed a comparison between Box and IBM FileNet based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The application is very light in terms of uploading and downloading files."
"The solution is scalable."
"Box is very user-friendly; more so than SharePoint."
"I like that Box makes it easy to deploy virtual machines."
"The most valuable feature of Box is security."
"The ability to collaborate around data anywhere, anytime is the most powerful features of Box."
"It is really easy to load files to and from this solution."
"File sharing with collaborators not on the same domain with offline access from multiple devices: I work on many projects that are multi-organizational, such as with customers, suppliers, or acquisitions."
"We have made our service routes more efficient, as far as moving work through the system and being able to react to customer situations and needs better by improving things, such as, address and beneficiary changes. I know that we have definitely made improvements in the process."
"The features that I have found most valuable include the Data Capture and Case Manager features."
"There aren't very many ECM solutions that scale properly, both up and out. We have customers who hold billions of documents. There aren't very many that can scale that far, and that can also scale out so that they can handle lots of users, lots of documents, and that understand how to handle external users. FileNet is one that can."
"The key feature for us is that it keeps our content store small. That helps our DBAs when they have to do the backups of our audit system, or of the content store."
"Streamlined our business processes."
"One of the most valuable features is FileNet's ability to capture things from the stack, from e-mail, to scanning of Excel and Word. FileNet can also convert many types of files to PDFs very easily."
"The most valuable features of FileNet are its comprehensive ability to store content, to get insights from the content, and to use that content for making decisions routed through workflow."
"It has a very broad market share and a lot of people know about it."
"Working on documents in real-time is sometimes faulty and could be improved."
"The upload speed needs improvement."
"With OneDrive, you can continuously save your files over a Box folder. That is something I wish we could have."
"Maturity of the enterprise security around user management."
"They could integrate better with other platforms."
"Better integration with other solutions is needed."
"I find their API to be quite complex and it could be more straightforward."
"I don't like the low level of role-based security it provides – it's very cumbersome, and the support is ordinary at times."
"I think it's to the point where there are probably too many features. Every software, as it matures and graduates, grows the list of features. What many of our customers express is that it's just too complicated. They're using maybe five or ten percent of the features but they're having to pay for 100 percent. There is room for improvement in terms of simplifying it."
"Currently, our primary ERP system is SAP S/4HANA. Despite this, we have encountered difficulties integrating the solution with it, which remains an unresolved challenge for our team."
"I would like to see it able to capture NLP in an advanced search. It would also be good if it could capture images and segregate them in categories within a span of seconds."
"Programmers have to translate user needs into IBM FileNet, which causes misinterpretations."
"The analytics in FileNet are too complicated and they consume too much infrastructure, memory, and CPU. They're too expensive to work with."
"Developers like us have an upgraded interface. That interface does not work in the process that we have today. It hangs and is not user-friendly."
"There is room for improvement in the file management. It's very complex."
"We would like to have more automation of rollout solutions."
Box is ranked 4th in Enterprise Content Management with 37 reviews while IBM FileNet is ranked 5th in Enterprise Content Management with 94 reviews. Box is rated 8.4, while IBM FileNet is rated 8.2. The top reviewer of Box writes "Used for data storage and data collaboration, but its data security could be improved". On the other hand, the top reviewer of IBM FileNet writes "A document management system that helps in document digitalization and workflow management". Box is most compared with SharePoint, Microsoft OneDrive, Citrix ShareFile, Office 365 and Dropbox, whereas IBM FileNet is most compared with SharePoint, OpenText Documentum, OpenText Extended ECM, IBM ECM and OpenText Content Manager. See our Box vs. IBM FileNet report.
See our list of best Enterprise Content Management vendors.
We monitor all Enterprise Content Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
