We performed a comparison between Celonis and FortressIQ based on real PeerSpot user reviews.
Find out in this report how the two Process Mining solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The analyst role within this solution is very good; it provides a transaction dashboard, and KPI module, that are completely customizable."
"I like the spaghetti it throws off when configuring the sequence of processes and tracking the endpoint. I also like the variation from these defined processes and what is being observed on the ground. I'm exploring the root cause analysis a lot these days, and it seems to be quite interesting. But again, there are a lot of external dependencies on that. But I think the spaghetti, and the one that shows the variation and the performance gap, is something which I really like."
"Technical support is really good. For me, the sales support matters more. When I'm in a sales cycle, the Celonis sales teams are very helpful. They reach out to me from day zero."
"The real-time replication was just implemented and is quite useful."
"Celonis’ Process Cockpit is valuable."
"I would rate the stability a ten out of ten. It's very good. It offers good data consistently."
"We have found the Orient Explorer to be a valuable feature."
"What I found most valuable in Celonis is the ease of use. I also like that users can compare and contrast and derive any KPIs, keep track and see what's happening within the process via Celonis."
"The support is responsive and reliable."
"The process mining capability of the solution is valuable."
"The way they manage the data should also be improved. There is a lot of room for improvement there because a lot of duplicated data gets created, which should be improved. There should be ease of data management and code management."
"The cost could be improved."
"In the solution, you have access to how the process is, and are able to integrate that with other systems that allow you to make changes to the process itself, this process can be improved."
"In the next release, I would like for them to integrate more custom features to ease the process of having multiple solutions. I would like to be able to integrate it with other solutions."
"Celonis should have the ability to automate in the next release, in my opinion."
"We want to see its linkage to Robotic Process Automation. We would also like to see how can it lead to the implementation side and whether the transition is smooth."
"They need to provide readymade value stream mapping."
"They should provide a community edition license so that everyone can deploy or install it on their own system and get more hands-on experience with the product."
"The way the commercial model of the product is structured must be improved."
"Another aspect that needs improvement is the domain definition."
Celonis is ranked 1st in Process Mining with 44 reviews while FortressIQ is ranked 9th in Process Mining with 2 reviews. Celonis is rated 8.4, while FortressIQ is rated 4.0. The top reviewer of Celonis writes "Great process mining, process discovery, and opportunity identification". On the other hand, the top reviewer of FortressIQ writes "The product has good process mining capabilities, but it is very expensive". Celonis is most compared with SAP Signavio Process Manager, UiPath Process Mining, SAP Signavio Process Intelligence, Software AG ARIS Process Mining and ABBYY Timeline, whereas FortressIQ is most compared with UiPath Process Mining. See our Celonis vs. FortressIQ report.
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We monitor all Process Mining reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
