We performed a comparison between Cisco CloudCenter and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Cisco CloudCenter's scalability is good."
"The initial setup is fairly straightforward if you have a basic setup."
"You can scale it easily."
"Cisco has a lot of published information and documentation that helps users understand the product and its offering very well."
"The solution is agile and it has APIs for integration."
"The solution includes a lot of features and is useful because you can configure all the way down to ports."
"I can define all components and create a blueprint for consumption across all services."
"Upgrades are very simple as well because they've allowed us to get updates directly in the CloudCenter Suite manager. If you need to do an upgrade to your setup afterward, you just push a button and it rolls out the parts and retires the old ones. It's seamless and very simple compared to what we've done before."
"Provides everything in one solution."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"The asset management tools are very valuable."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"Their Event Management is very good."
"For many clients, the main problem with the solution is the price. Cisco is very expensive. If they could somehow make the pricing more competitive, that would be a big draw."
"You don't get all the solution's benefits if you have older switches."
"They should provide an entire cloud offering, from architecture to network security features."
"The improvement I would like to see is not one thing particular to CloudCenter. I'd say it's more of a message that the system is still using a lot of the different products and if they would all just fit better together, they all could be faster together."
"The tool should improve its security on the XDR part."
"Improvements are needed in UI and multi-tenancy for this solution."
"I'm not a big fan of CloudCenter. I don't have anything against it, however, the on-premise version has been so hard to upgrade and maintain."
"The solution needs to be more simple."
"Service mapping is pretty limited."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"There are not enough apps in the app store to expand functionality. There should be more made available."
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Cisco CloudCenter is ranked 18th in Cloud Management with 9 reviews while ServiceNow IT Operations Management is ranked 10th in Cloud Management with 34 reviews. Cisco CloudCenter is rated 7.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Cisco CloudCenter writes "Useful features for configuring down to ports but extremely expensive". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Cisco CloudCenter is most compared with Cisco Intersight, Cisco UCS Director, VMware Aria Automation, CloudStack and Faddom, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Cisco CloudCenter vs. ServiceNow IT Operations Management report.
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We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
