We performed a comparison between Cisco UCS Manager and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The flexibility and the ease in which the features can be expanded are the solution's most valuable aspects."
"What I like most about Cisco UCS Manager is the ease of administration. It also allows the central management of maintenance, installation, and configuration activities."
"Cisco Infrastructure is one of the top vendors and no one can beat them in terms of switching and routing."
"The management is one of the most valuable features of this solution."
"I can deploy something in my 50-odd servers all in one go, in parallel, whereas if I was to do that individually, it could be a nightmare."
"The hardware is very powerful and it is a stable solution."
"It is more robust than other solutions. So, the stability is good."
"We can configure the Cisco UCS Manager, the profiles and interactions with the resource we manage."
"The asset management tools are very valuable."
"I am impressed with the tool's ability to track information in an easy way."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"I like the solution due to the fact that it's scalable."
"Provides everything in one solution."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"You can improve integrations of the operation with the solution."
"The automation within the solution needs to be simplified."
"Cisco UCS is expensive compared to others. The Cisco UCS Chassis is more expensive than a standalone server, but some companies require standalone servers because of their production load and affordability. You need to pay more if you require more features on the Blade or if you need more ports on the switch."
"The integration with other solutions could be better. I think Cisco can only integrate using Intersight. There is a second interface available as a SaaS platform, in the cloud, or on-premise. It's based on the Redfish protocol, which is standard for all the B-series servers in the market. We can integrate other solutions using API."
"I found it a bit of a challenge to get training on UCSM. I've been trying to get that for some time now. I feel like I have to figure it out a lot of things myself. For years I've to log calls with support whenever I've got challenges that I cannot resolve. If I had some training or more manuals, I'd be better able to handle more things on my own."
"I would like to see Cisco UCS optionally work as a hyper-converged system because right now, it only operates as a converged system."
"Getting a CLI report on routers, switches, or any other CLI configuration device is difficult."
"Cisco UCS Manager is not a scalable solution because once you have 160 blades, it cannot be expanded more."
"What's lacking in Cisco UCS Manager is the performance dashboard. If a blade has any performance issues, you should be able to create a dashboard on Cisco UCS Manager. Currently, this feature isn't present."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"The setup and deployment could be simplified, and the pricing could improve."
"Lacks the ability to do its own monitoring."
"Service mapping is pretty limited."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"The tool can be improved by including more detailed information to assist new users."
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Cisco UCS Manager is ranked 29th in IT Infrastructure Monitoring with 21 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 34 reviews. Cisco UCS Manager is rated 8.0, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Cisco UCS Manager writes "Used to manage servers, monitor or manage firmware upgrades, and push policies". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Cisco UCS Manager is most compared with Cisco Intersight, Nutanix Prism, HPE OneView and Zabbix, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Cisco UCS Manager vs. ServiceNow IT Operations Management report.
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