We performed a comparison between ControlUp and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It has a great career time monitoring tool."
"The most valuable feature is the granularity of visibility into the resources that are in use by our applications."
"It shows you so many details of what's going on in that log-on that, if there's a problem, you can identify it in five minutes."
"The script-based actions have allowed us to extend the core reporting capabilities."
"Integration with Netscaler and Scoutbees can provide a proper end-to-end analysis of the user's experience and give us a real ROI."
"Security, uptime, and reduced capital expenditures are the main reasons we use ControlUp. So basically, the money that we consume is based on the amount of time we are using a service."
"ControlUp has an easy installation process."
"When using ControlUp, the core feature that we have found valuable is its UI. It is a valuable tool to view the analysis reactions of a base core Level 2 or Level 1 team so that they can complete the necessary troubleshooting."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"I like the solution due to the fact that it's scalable."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"The scalability of ServiceNow is good."
"ServiceNow IT Operations Management is a stable product."
"The graphical user interface needs to be improved from version to version."
"ControlUp could improve the integration. Microsoft Azure Virtual Desktop monitoring has better integration."
"It can be improved by including script-based scheduling."
"This solution be improved by including load throttling tools. For example, I can identify a service where we spend a lot of CPU but I cannot restrict the service from ControlUp. I have to use another tool like AppSense."
"Integration is always a problem, and we feel that we are doing our best and the service provider thinks they are doing their best. I guess if ControlUp's system could be more capable or if people could understand the integration part, that would be better."
"The most common complaint that I have heard, at least within our organization, is about reporting. They have their own reporting. It's just that it doesn't yet include everything that you can look at within the application. You can only report on specific metrics or collections."
"We'd like to see the mobile app working again so that we can get alerts 24/7. This is especially useful for the person on call."
"Something I would love to see from a partner perspective would be maybe a way to do this in a surface hosting provider."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"The pricing is high."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"The initial setup phase was hard and could be made easier."
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ControlUp is ranked 22nd in IT Infrastructure Monitoring with 9 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 34 reviews. ControlUp is rated 8.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of ControlUp writes "Great for troubleshooting and reporting with a controller that allows for configuration comparisons". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". ControlUp is most compared with Nexthink, Goliath Performance Monitor, Liquidware Stratusphere UX and eG Enterprise, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our ControlUp vs. ServiceNow IT Operations Management report.
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