We performed a comparison between ServiceNow IT Operations Management and VMware Aria Operations based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is very capable and user friendly."
"Provides everything in one solution."
"You can improve integrations of the operation with the solution."
"ServiceNow IT Operations Management is a stable product."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"I am impressed with the tool's ability to track information in an easy way."
"It helps streamline management and processes."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"We are not constantly having to babysit or troubleshoot it. It does what it is designed to do, and it does a very good job of it."
"It has been helpful around capacity planning, which we traditionally did on a yearly basis. However, since last year, I started using vROps to reclaim and save more resources. It has been helpful along those lines."
"It has reduced the time it takes to troubleshoot issues. We have customers trying to pinpoint and isolate issues using vROps. The information it provides helps them to pinpoint the issue a lot faster and resolve anything a lot quicker as well. They have a lot less downtime."
"The initial setup is very straightforward. It is very intuitive to install."
"I have integrated vROps with vRealize Log Insight and vRealize automation. After integrating vRealize, we tried to split and combine the logs from the login sites for more alerts and information to organize the whole infrastructure and have automation. We used many different types of scripts trying to orchestrate them all together into one solution, replacing, for example, Elasticsearch and some other scripts."
"It removes the guess work. It gives me real data and analysis in a very user-friendly way that I can show to my management without going deep into numbers."
"Can be customized according to customer requirements."
"The stability in vRealize has been great. We've had no outages nor impacts. The upgrade process has been great so far."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"The setup and deployment could be simplified, and the pricing could improve."
"There is room for improvement in the stability of ServiceNow."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"Service mapping is pretty limited."
"The deployment of the solution can be improved by making it less complex."
"There are some problems with integration, particularly with Slack, though these have been improved in the latest release."
"They can change the interface for the 6.7 vSphere that would make it more simple and more friendly. I think changing the interface of the operations manager would be good. It's friendly to use right now but it would simplify it more."
"I would like to see a full RESTful API for everything and PowerCLI modules that interact with more of the different features. It doesn't have a complete API set and it's not a complete PowerCLI module yet. I'd love to see that developed more, to be able to interact with other applications and automation."
"There is room for improvement in asset management and resource usage."
"In some respects, the UI is pretty stale. It has been that way from the beginning. Some easier ways to create custom dashboards for management, versus the tech guys, versus administrators, that would be helpful."
"Security has been a boom for companies in the last few years, and considering how important security is, there have been a lot of tools that offer better integrations. So, the current tool can be used for any integrations in any environment, which is something VMware is not yet that efficient at."
"We would like easier customer reporting, because to do customer reports, we have to do a lot of programming."
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ServiceNow IT Operations Management is ranked 9th in Cloud Management with 34 reviews while VMware Aria Operations is ranked 2nd in Cloud Management with 360 reviews. ServiceNow IT Operations Management is rated 8.2, while VMware Aria Operations is rated 8.2. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of VMware Aria Operations writes "It has good stability, but the report-generating feature needs improvement". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and Dynatrace, whereas VMware Aria Operations is most compared with VMware Aria Automation, VMware vSphere, IBM Turbonomic, Veeam ONE and vCloud Director. See our ServiceNow IT Operations Management vs. VMware Aria Operations report.
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