We performed a comparison between DX Spectrum and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It covers a lot of different types of hardware. It can do a lot and saves us time."
"Spectrum is very useful for us, because the product lets us monitor and control all the various components of our infrastructure that support our business from an IT perspective."
"The quick notification of issues, quick alerting because timeliness is always valuable, it's very important for us."
"The most valuable features of DX Spectrum are the comprehensive alerts."
"Offers a lot of functionality."
"The granular access control that it provided so that you could only see devices that were related to what you were working on was great. I couldn't see the entire inventory of devices. I could only see the ones that were related to my work. It has got a very granular access control component."
"It is easy to understand and determine when and/or where the network is failing."
"The most valuable feature is the event correlation mechanism."
"ServiceNow IT Operations Management is a stable product."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"The asset management tools are very valuable."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"You can improve integrations of the operation with the solution."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"We want to make our own choice for the AIOps solution and do not want to be forced to use the Broadcom OI solution by default."
"OS monitoring needs to be better developed, as well as their services, e.g., cluster monitoring, URLs, etc."
"There should be a facility to integrate with other monitoring applications that are currently running in the environment."
"The GIS map feature needs to be enhanced and synced with topology views of containers and global collections."
"The biggest issue is our integration right now between UIM and Spectrum is lacking."
"The visual is a little archaic."
"The product should provide performance management features."
"The Spectrum OneClick is a Java-based client, and that's aging. Really, before any new feature integration, I'd love to see a comprehensive rebuild of the UI."
"I would like more manual issues to have automated report-facing options."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"The product needs to add a workflow insight tool."
"The security policies could be increased."
"The tool can be improved by including more detailed information to assist new users."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
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DX Spectrum is ranked 16th in IT Infrastructure Monitoring with 115 reviews while ServiceNow IT Operations Management is ranked 9th in IT Infrastructure Monitoring with 34 reviews. DX Spectrum is rated 8.4, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of DX Spectrum writes "Comprehensive alerts, beneficial overall network viability, and scalability not limited". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". DX Spectrum is most compared with DX NetOps, Zabbix, SolarWinds NPM, Cisco DNA Center and ThousandEyes, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our DX Spectrum vs. ServiceNow IT Operations Management report.
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