We performed a comparison between DX Unified Infrastructure Management and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Monitoring infrastructure and business applications are the most valuable features."
"It is the foundation for our monitoring solution."
"It is very scalable."
"Great customized dashboards and drill down reports with auto serve analytics."
"The number of probes available. Out of the box, I believe about 200 probes are available. And, if there's a probe that is not available, you can write one. You can also go to the communities and suggest, and based on demand, CA will write one for you."
"The real value is our being able to pull all the historic data that we need in order to gather every little metric and nuanced piece of information from a given device, a given piece of infrastructure, in order for us to generate alerts."
"Another division handed us the opportunity to monitor their solutions as written, and UIM was very useful for that."
"I recall the initial setup being straightforward."
"It's pretty robust, and it's agentless for the most part. So, you don't need to deploy agents, which makes it a lot easier to stand up."
"It is a stable solution...The initial setup of the product is straightforward."
"One of the most valuable features of ServiceNow Discovery is the automated discovery that helps identify dependencies and generates reports."
"I like ServiceNow Discovery's overall structure and the way data comes in without creating a different dashboard or interface."
"They have a very good network in the infrastructure of Discovery."
"ServiceNow Discovery works better than other products I've used."
"The best thing about Discovery is maintaining all the CIs in one place. I can sort the data, export it to Excel for manipulation, and build reports like how many computers or servers we have and their capacity."
"The most valuable asset is relationship building because the solution discovers and builds auto relationships in a way that makes cleanup very easy."
"In the UMP, certain devices will show up multiple times and they don't correlate correctly. That's one of the issues."
"We have experienced challenges with finding a mechanism to deploy the agents, but it's only on the first deployment so it's not a big issue."
"The dashboards need to be improved."
"I would like to see auditability. We've built our own audit functionality to ensure that every CI has the desired model configuration applied to it. And we run that on a daily basis. If that became part of the product, I think it might be a little bit less intensive in terms of resource, because we're doing it with scripts."
"CA UIM needs some improvement with performance reporting (if we compare it to CA eHealth)."
"We would like to see automatic network topology."
"We had to do some work to make what was more of a business class solution work at an enterprise level."
"The other element is that there are no real templates, out of the box. Let's go with an example where we do have the probe, which is great, and we do have a really nuanced customer with a small set of devices that maybe not a lot of other customers use. There might not be a template in place, so effectively we have the tool in front of us but we still need to develop a solution. So it would be really nice to see a little bit more of something like a central repository of templates that we could use. That would help us expedite our onboarding process."
"The manual pattern-matching process is not only time-consuming but also presents challenges during system upgrades, demanding revisits to ensure compatibility."
"ServiceNow Discovery should improve its cloud capabilities."
"Debugging is a bit tough in ServiceNow Discovery, so debugging should be made very easy."
"We would like more flexibility with the licensing. Discovery is bundled with ServiceNow's ITOM license. It was more affordable when it was sold separately, but we bought a package license to get more functionality out of the CMDB. We'd prefer to buy only the pieces we need instead of taking things we don't want or solutions that aren't yet mature enough to use."
"When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that."
"Discovery, while a bit pricey, integrates well with other tools and offers a centralized discovery solution. These aspects could be enhanced in the new release."
"Without improvement in the patters, applications can't be discovered"
"The solution should improve the classes of discovery assets to disregard more junk data."
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DX Unified Infrastructure Management is ranked 14th in Server Monitoring with 120 reviews while ServiceNow Discovery is ranked 3rd in Server Monitoring with 36 reviews. DX Unified Infrastructure Management is rated 8.2, while ServiceNow Discovery is rated 8.0. The top reviewer of DX Unified Infrastructure Management writes "Easy to set up, simple to use, and offers great technical support". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". DX Unified Infrastructure Management is most compared with DX SaaS, DX Spectrum, SCOM, ManageEngine OpManager and SolarWinds Server and Application Monitor, whereas ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, AWS Cloud Map, ScienceLogic and Lansweeper. See our DX Unified Infrastructure Management vs. ServiceNow Discovery report.
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