We performed a comparison between Dynatrace and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two AIOps solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature the solution offers right now is the PurePath. When we see a web request, and something failing, we can drill down using PurePath."
"Real-time information allows us to proactively tackle an issue before it affects our clients."
"The ability to take each individual request and dive in to inspect what methods and calls are being made is extremely helpful."
"We are not blind anymore with our digital services performance; no more fire fighting."
"We can see all the degradation of services in real-time, then we know exactly what the root cause of degradation is."
"The web dashboards are quite useful, good looking, and easy to use."
"They have quick answers for scalability."
"Transparency and visibility into application performance, errors, incidents, etc. helps to foster a collaborative environment."
"The asset management tools are very valuable."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"ServiceNow IT Operations Management is a stable product."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"It is easy to use and simple to learn."
"When you're making that transition from AppMon, which is very dashboard-oriented, over to Dynatrace, which is no dashboards, there needs to be something in between so that business buys in a little bit. I would transition my dashboards over so that we don't have to recreate them, because recreating them is very difficult in Dynatrace. It's really hard to say, "Oh, the dashboards that you had on the team that you were using, you're not going to get over here." Or, "You have to re-create them all over again." People are going to ask questions about cost, who is going to do that."
"In the next release, I'd like to see more portables included regarding the screens."
"It could improve its GUI interface. The GUI design is too crowded and the icons are small. Sometimes I end up clicking on the wrong button."
"I would like to see dashboards included, and maybe more possibilities in terms of customization."
"Needs a clearer view for Smartscape."
"Getting the EM data, we have to open a browser. Generally, one of the asks from our clients or our engineering team is to change this."
"Sometimes it is hard to find the right setting for what you want to change."
"I would like Dynatrace to be more flexible and user-friendly."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"The security policies could be increased."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"If you are new to using the solution, you will find the setup complex."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
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Dynatrace is ranked 2nd in AIOps with 340 reviews while ServiceNow IT Operations Management is ranked 4th in AIOps with 34 reviews. Dynatrace is rated 8.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and HPE OneView. See our Dynatrace vs. ServiceNow IT Operations Management report.
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