We performed a comparison between HPE OneView and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It monitors all our servers, and if there is any problem it straight away sends us an alert. If It's a faulty component, we can see it from there. It sends an alert."
"Provides the strongest support for automation."
"Have a single plane of glass across all of the server platforms."
"We also have the 3PAR and the GUI is almost the same. So the recognition is very good."
"The easy user interface was what I found most valuable in HPE OneView. For example, if I wanted to know the infrastructure status or I needed to send in any change commands, HPE OneView had simple buttons."
"The template management makes the deployment of the firmware updates much faster."
"Easy to add servers and get them monitored and manageable."
"The hypervisor and cluster profiles make it easy to integrate with VMware."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"I like the solution due to the fact that it's scalable."
"It helps streamline management and processes."
"You can improve integrations of the operation with the solution."
"The scalability of ServiceNow is good."
"Their Event Management is very good."
"I think HPE could make more user-friendly interfaces, exclude Java and move to an HTML5 platform, make more detailed documentation, and lower the price."
"Use it, but do not think it is going into the clouds, because it is not. There is room for improvement."
"The main problem that we run into, as far as stability goes, is when something loses its profile. Sometimes it requires jumping through a number of "hoops" to really get it back."
"The solution's console can be improved by making it more user-friendly and adding the capability to filter the reports out using only the information required."
"I saw, maybe three years ago or two years ago here, or in Barcelona, at the HPE Discover conference, a feature that you can update Clusterware with VMware. But the feature is still not live in production. Currently, you have to do all the firmware updates and then you have to do the VMware updates. So you have two reboots and it would be better if it was just one."
"The solution could add storage, integration services, and end-to-end support for Cisco switches or other competitor products."
"I would like to see support for things that aren't in the current generation. We have a lot of 7th and 8th generation hardware."
"I would like to see them expand into other cloud platforms, non-HPE platforms."
"There is room for improvement in the stability of ServiceNow."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"If you are new to using the solution, you will find the setup complex."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
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HPE OneView is ranked 17th in IT Infrastructure Monitoring with 80 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 34 reviews. HPE OneView is rated 8.0, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of HPE OneView writes "Provides firmware compliance and the ability to connect to iPO". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". HPE OneView is most compared with Cisco Intersight, Dell CloudIQ, Zabbix, Lenovo XClarity Orchestrator and SolarWinds NPM, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and IBM Tivoli NetCool OMNIbus. See our HPE OneView vs. ServiceNow IT Operations Management report.
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