We performed a comparison between Elastic Observability and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Machine learning is the most valuable feature of this solution."
"It has always been a stable solution."
"The ability to ensure that the data is searchable and maintainable is highly valuable for our purposes."
"The Elastic User Interface framework lets us do custom development when needed. You need to have some Javascript knowledge. We need that knowledge to develop new custom tests."
"I have built a mini business intelligence system based on Elastic Observability."
"Elastic APM has plenty of features, such as the Elastic server for Kibana and many additional plugins. It's a comprehensive tool when used as a logging platform."
"The product has connectors to many services."
"For full stack observability, Elastic is the best tool compared with any other tool ."
"The solution is very capable and user friendly."
"Their Event Management is very good."
"The way this solution has helped us is that it improved our communication."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"It helps streamline management and processes."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"The auto-discovery isn't nearly as good. That's a big portion of it. When you drop the agent onto the JVM and you're trying to figure things out, having to go through and manually do all that is cumbersome."
"There's a steep learning curve if you've never used this solution before."
"Improving code insight related to infrastructure and network, particularly focusing on aspects such as firewalls, switches, routers, and testing would be beneficial."
"In the future, Elastic APM needs a portfolio iTool. They can provide an easy way to develop the custom UI for Kibana."
"There could be more low-code features included in the product."
"Elastic Observability needs to have better standardization, logging, and schema."
"Elastic Observability’s price could be improved."
"Elastic Observability is difficult to use. There are only three options for customization but this can be difficult for our use case. We do not have other options to choose the metrics shown, such as CPU or memory usage."
"Service mapping is pretty limited."
"There is room for improvement in the stability of ServiceNow."
"I would like more manual issues to have automated report-facing options."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"I advise others not to customize a lot while using the solution."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
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Elastic Observability is ranked 10th in IT Infrastructure Monitoring with 22 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 34 reviews. Elastic Observability is rated 7.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Elastic Observability writes "The user interface framework lets us do custom development when needed. ". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Elastic Observability is most compared with Dynatrace, New Relic, AppDynamics, Azure Monitor and Splunk ITSI (IT Service Intelligence), whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and SCOM. See our Elastic Observability vs. ServiceNow IT Operations Management report.
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