We performed a comparison between SCOM and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution's reporting engine has given me detailed information on which applications or services I've either failed or about to fail in terms of the predictive makeup on Azure cloud."
"The most valuable feature of SCOM is real-time alerts."
"The product has helped our organization with in-depth monitoring."
"The advantages of SCOM are that it is definitely user friendly and a more appropriate solution for what we need."
"We have found the scalability capabilities to be okay."
"Being able to make and customize management packs and send out notifications is very valuable."
"The stability has been great."
"The ease of deployment, especially on Windows platforms, is valuable."
"ServiceNow IT Operations Management is a stable product."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"Has service mapping, impact management, metric intelligence and health of analytics."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"The way this solution has helped us is that it improved our communication."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"They can focus more on cloud monitoring instead of on-premise monitoring. We should be able to monitor cloud-related applications. They can include this feature in the next release. If it is in the cloud, we can have scalability by using Kubernetes. The container is containerized, packaged, and managed using Kubernetes. This feature is not there in SCOM. Going forward, if they can focus on that, it will be great."
"The GI is difficult to work with and the reporting servers are also difficult."
"The dashboard features are not user-friendly for our management team, only for the technical department."
"Then there is also an issue with capacity and limited space. That is something that needs to be improved."
"Direct integration with third-party tools, like ticketing systems, is lacking but would be beneficial."
"The solution should be more user-friendly and offer a better user interface."
"All of the areas of reporting are very bad and need to be improved."
"The price could be improved."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"Lacks the ability to do its own monitoring."
"The setup and deployment could be simplified, and the pricing could improve."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
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SCOM is ranked 3rd in Event Monitoring with 78 reviews while ServiceNow IT Operations Management is ranked 2nd in Event Monitoring with 34 reviews. SCOM is rated 7.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of SCOM writes "Has a good reporting engine, but its monitoring of the cloud-based environment could be improved". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". SCOM is most compared with Dynatrace, Zabbix, Datadog, Nagios XI and SolarWinds NPM, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and Splunk Infrastructure Monitoring. See our SCOM vs. ServiceNow IT Operations Management report.
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